Lead Support Engineer
# Lead Support Engineer **Dynamo AI** · India · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Support-Engineer]` `[Technical-Support-Engineer]` `[AI-ML-Support-Engineer]` `[Production-Support-Engineer]` `[Technical-Support-Specialist]` `[Lead-Technical-Support-Engineer]` `[Engineering-Support-Lead]` `[Technical-Support-Lead]` `[Senior-Support-Engineer]` `[Support-Lead]` `[Senior-Technical-Support-Engineer]` --- ### About the Role About Dynamo AI At Dynamo AI , we empower large-scale enterprises to navigate AI risks and operationalize agentic and generative technologies. Our comprehensive platform—comprising DynamoEval, DynamoGuard, and AgentWarden—provides auditable safety guardrails, automated red-teaming, hallucination identification, and continuous monitoring. This enables security-conscious and regulated firms to deploy AI with certainty while adhering to global standards. About the Role We are looking for a Lead Support Engineer based in India to oversee B2B customer deployments. This role demands constant vigilance, rapid triage, and hands-on diagnostic troubleshooting across UI, APIs, infrastructure, and ML models—resolving incidents directly via run books and escalating to FDE, SRE, or Engineering only for platform-level code or infrastructure fixes. Key Responsibilities - Serve as the first line of technical support and triage for B2B Customer, with a high level of ownership and responsiveness. - Quickly investigate incoming issues and determine the likely source — ML/model behavior, service outages, backend/API integration, network/connectivity, infrastructure/environment configuration, or deployment/dependency problems. - Perform sufficient technical diagnosis before escalating, ensuring FDEs and engineering teams receive clear context, logs, reproduction steps, and an initial assessment. - Engage and coordinate with FDEs when an issue requires deeper investigation or remediation, and monitor deployment health to proactively flag potential issues. - Maintain clear documentation of incidents, root causes, resolutions, and recurring problems; provide timely, professional communication to B2B Customer stakeholders throughout. - Develop and build tools & dashboards required for staying on top of Support SLO. - Develop a deep understanding of B2B Customer's Dynamo deployment, infrastructure, integrations, and operating environment. What We're Looking For - 5–9 years of experience in technical/production support, with strong troubleshooting across applications, APIs, backend systems, networking, infrastructure, and ML systems. - Ability to distinguish ML/model failures from traditional software/infrastructure failures, and to isolate problems via logs, APIs, service health, and configuration review. - Strong understanding of production environments and incident management. - Clear and complete client-facing communication for high-priority incidents. - High sense of urgency, ownership, and accountability; comfortable driving issues to resolution across FDE, Engineering, Product, and ML teams. - Willingness to become deeply embedded in and fully focused on the B2B Customer account. Originally posted on Himalayas
- Support-Engineer
- Technical-Support-Engineer
- AI-ML-Support-Engineer
- Production-Support-Engineer
- Technical-Support-Specialist
- Lead-Technical-Support-Engineer
- Engineering-Support-Lead
- Technical-Support-Lead
- Senior-Support-Engineer
- Support-Lead
- Senior-Technical-Support-Engineer
Наблюдалась 2026-10-10, впервые 2026-10-09, источник — Himalayas (JSON API).