Lead Software Engineer

Position Title: Technical Lead

Job Family: ServiceNow

Location: Remote LATAM

We are seeking a Technical Lead to drive technical decisions and execution for a team automating core logistics workflows. This role combines hands-on software engineering, ServiceNow expertise, and technical leadership to build solutions where people, AI agents, and deterministic automation work together.

What You’ll Do

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Partner with business teams to understand processes and translate them into scalable technical solutions.

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Lead engineers delivering workflow automation across business domains.

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Guide ServiceNow CSM /ITSM development, including case management, assignment rules, and custom attributes.

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Manage ServiceNow table models, upgrades, environment promotions, and platform capabilities.

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Develop ServiceNow solutions using TypeScript, Fluent, and SDKs .

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Build event-driven workflows using orchestration and durable execution patterns.

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Design workflows combining deterministic automation, AI agents, and human participation.

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Lead integrations between ServiceNow and external systems using APIs and Kafka .

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Help determine which capabilities belong within ServiceNow versus external platforms.

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Establish engineering standards across architecture, testing, CI/CD, observability, and operations.

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Partner with leadership on the technical roadmap and maintain architectural consistency.

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Contribute to backend integrations and frontend development as needed.

Required Experience

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6+ years of experience as a Software, Data, or ML Engineer.

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Hands-on ServiceNow development , including CSM and ITSM.

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Experience managing large ServiceNow environments and understanding its broader product portfolio.

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Strong TypeScript experience in a team environment.

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Understanding of ServiceNow’s table model, upgrades, and environment promotion.

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Experience leading technical projects and maintaining architectural consistency.

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Foundational knowledge of databases and distributed systems .

Nice to Have

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Experience with Python, Kafka, Postgres, AWS/GCP .

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CIS-CSM certification .

Soft Skills

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Strong technical leadership and commitment to engineering quality.

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Analytical thinking and curiosity.

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Ability to translate business needs into technical solutions.

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Clear communication with business partners, engineers, and leadership.