Lead Servicenow Consultant

Role: Lead ServiceNow Consultant

Location: Remote

Type: Contract W2, C2C

Work Auth: USC, GC, H1B, EAD

Job Responsibilities:

- Lead the design, development, and implementation of complex ServiceNow Enterprise Architecture (EA/APM) solutions, focusing on Technology Reference Model (TRM), Technology Portfolio Management (TPM), and Digital Integration Management (DIM). - Architect and migrate legacy Technology Standards (TS) processes into ServiceNow, including data modeling, workflow integrations, parallel approvals, and legacy system transition. - Design and automate enterprise governance workflows covering Technology Design Authority, AI Review Board, SaaS, Cloud, Security, Legal, Privacy, HR, Finance, and Procurement approvals. - Enhance TRM capabilities, including software bundle hierarchies, technology lifecycle management, version blocking, environment approvals, access controls, and procurement routing. - Implement TPM capabilities, including discovered technology population, lifecycle synchronization, and integrations with SAM Pro, HAM Pro, and ITOM Service Mapping. - Develop and maintain enterprise integrations using ServiceNow Integration Hub, REST APIs, Flow Designer, and JavaScript, including integrations with Samplify, Tenable, and SBOM tools. - Design and optimize CMDB/CSDM data models, technology hierarchies, environment mappings, and configuration management processes. - Implement automated request workflows, governance controls, SLA monitoring, aging detection, escalation mechanisms, and operational dashboards. - Support SBOM integration, technology drift detection, vulnerability management, and compliance automation across enterprise environments. - Configure Digital Integration Management attributes and interface governance workflows based on requirements identified during discovery workshops. - Lead technical discovery sessions, solution architecture discussions, and stakeholder workshops to translate complex business requirements into scalable ServiceNow solutions. - Ensure adherence to ServiceNow out-of-the-box (OOTB) best practices, platform standards, security requirements, and enterprise architecture principles while minimizing unnecessary customization.

Preferred Qualifications:

- Experience with SAM Pro, HAM Pro, and ITOM Service Mapping. - Knowledge of SBOM integration, technology lifecycle management, and vulnerability management. - Experience integrating Tenable or similar security platforms. - Familiarity with federal enterprise environments and governance requirements. - Experience with complex legacy platform migrations. - Strong troubleshooting, stakeholder management, and technical documentation skills.

Interested candidates: Please share your updated resume, Mandatory active relevant ServiceNow certifications, availability, and experience with Enterprise Architecture, TRM, TPM, and Integration Hub.