Lead Product Manager, Recall Engagement
# Lead Product Manager, Recall Engagement **National Credit Center** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Product-Manager]` `[Product-Owner]` `[Technical-Product-Manager]` --- ### About the Role #remote Who We Are: NCC has led the automotive industry for over 30 years, providing award-winning software, credit and compliance solutions, and cutting-edge data. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment. Overview: We are seeking an experienced Lead Product Manager to own Recall Engagement, a net-new initiative that turns a safety obligation into a revenue and retention opportunity for automotive dealerships. Recall Engagement uses AI and data forensics to detect open safety bulletins, resolve hard-to-find secondary owners, and orchestrate personalized multi-channel outreach, turning recall campaigns dealers are already obligated to run into service visits and long-term customer loyalty instead of unclaimed liability. This is a zero-to-one build: you will own discovery through launch for a new capability with an identified $51.4M SOM opportunity across roughly 3,568 dealer rooftops, sitting alongside Co-op Submission, Warranty Submission, Trade-In AI Valuation, and Desking Engine in NCC's New Product Initiatives pillar. This is a high-impact role for a product leader who thrives on ambiguity, AI-native product delivery, and building a net-new product from validated hypothesis to shipped revenue. What You’ll Do: Product Strategy & Roadmap - Own the roadmap for Recall Engagement from discovery through general availability. - Define the business case, including TAM/SOM sizing, ROI projections, and a build/partner assessment for data sources such as NHTSA safety bulletin data and vehicle/owner history providers. - Set success metrics for outreach conversion, service-visit capture rate, and retention lift. - Represent Recall Engagement strategy to executive leadership and secure resourcing and buy-in. Discovery & Delivery - Conduct dealer interviews and service-drive observation to validate the recall-to-retention workflow before committing to build. - Partner with Engineering and Data Science to assess feasibility of multi-layered data matching across vehicle databases and secondary-owner resolution. - Write clear specs and acceptance criteria for the dedicated NPI Engineering Pod. - Own launch readiness, including sales enablement, support documentation, and rollout sequencing. Cross-Functional Leadership - Partner with Marketing on go-to-market strategy and positioning against existing service-retention tools dealers may already use. - Coordinate with the Compliance Audit and Co-op Submission product managers within NPI to share data infrastructure and avoid duplicate build. - Continuously assess technical, market, and adoption risk, and recommend What You’ll Have: Required - Bachelor's degree in Business, Engineering, Computer Science, or a related field (MBA preferred). - 5-8 years of product management experience, including direct ownership of at least one zero-to-one or early-stage product launch. - Experience building AI-native products, where AI is the core value proposition rather than a bolt-on feature. - Proven ability to build business cases and financial models (TAM/SOM, ROI) that support investment decisions. - Strong analytical skills; comfortable with SQL, dashboards, and product analytics tools. - Excellent written and verbal communication; able to distill ambiguous market signals into a clear, persuasive narrative for executive leadership. Preferred - Experience in automotive retail technology, dealership service/fixed-ops software, recall, retention, or insurance/warranty claims products. - Familiarity with vehicle history or safety-bulletin data sources (NHTSA, Carfax, AutoCheck, or similar) and multi-source data matching. - Background in customer retention, lifecycle marketing, or multi-channel outreach automation. What We Offer: - Competitive pay - Unrestricted PTO - Comprehensive benefits package, including health, dental, and vision insurance. - 401(k) plan with company match. - Professional development opportunities and continuous training. - A supportive and dynamic work environment with opportunities for growth and advancement. Hiring Timeline: - TA Screen - Culture Index Survey - Hiring Manager Video Interview - Tech Team Video Interview - CEO Video Interview - Offer Texting Privacy Policy and Information: You may receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting "Stop". Originally posted on Himalayas
- Product-Manager
- Product-Owner
- Technical-Product-Manager
Наблюдалась 2026-10-05, впервые 2026-10-05, источник — Himalayas (JSON API).