Lead Manager - Retail Operations & Communications
# Lead Manager - Retail Operations & Communications **ASDA** · Leeds LS11 5AD · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role - Job Reference Code: R-107813 - Employment Type: Full time - Contract Type: Fixed Term - Hours Per Week: 37.5 - Salary: Competitive salary plus benefits - Closing Date: 20 October 2026 Lead Manager - Retail Operations & Communications Head Office Lead Manager - Retail Operations & Communications Function: Central Operations Reports To: Senior Manager / Head of Central Operations Location: Head Office Role Purpose The Lead Manager - Retail Operations & Communications leads the planning, governance, communication, and execution of activity across the retail estate, ensuring initiatives are operationally deliverable, commercially aligned, and effectively measured. Acting as the voice of Retail, the role partners across functions to prioritise and deliver key business activity while owning the strategy to simplify and modernise retail communications. This is a high-profile role with significant exposure to senior leaders across the business, offering the opportunity to influence major decisions, build a broad network, and gain valuable experience. Widely recognised as a strong development opportunity, it is an excellent stepping stone to broader leadership roles within the organisation. A strong retail operations background, exceptional stakeholder management, and the ability to influence senior leaders are critical for success. Key Accountabilities Retail Activity Planning & Governance - Own and manage the Retail Activity Plan, ensuring all initiatives are aligned to strategic priorities and operational capacity. - Lead activity governance processes covering resource requirements, budget impacts, operational readiness, and performance measures. - Maintain visibility and control of all key retail initiatives through robust critical path management. - Challenge stakeholders to improve quality, adherence, and delivery performance throughout the activity lifecycle. - Closely monitor the final six weeks of all activity delivery, ensuring: - Critical path adherence. - Risk mitigation and issue resolution. - Operational readiness. - Excellence in execution across stores. - Establish clear success measures and monitor delivery against agreed outcomes and benefits. Project & Programme Leadership - Represent Retail Operations in the design, development, and governance of projects that impact stores. - Act as a strategic business partner to Commercial Directors and functional leaders to ensure retail considerations are embedded from project inception. - Provide operational insight and challenge to ensure initiatives are practical, scalable, and customer-focused. - Lead selected strategic projects on behalf of Central Operations, delivering measurable improvements in execution and retail performance. Stakeholder Management & Performance Accountability - Build strong relationships across Retail, Commercial, Supply Chain, Technology, Finance, and Central Functions. - Influence senior stakeholders to improve compliance, execution standards, and operational outcomes. - Hold project and activity owners accountable for delivery commitments and agreed performance measures. - Facilitate effective cross-functional collaboration to remove barriers and accelerate delivery. Post Implementation Review & Continuous Improvement - Own the Post Implementation Review (PIR) process for all major retail activity. - Evaluate delivery outcomes against objectives, operational impact, colleague feedback, and financial performance. - Partner with Category, Commercial, and Operational teams to identify lessons learned and embed continuous improvement. - Create mechanisms to ensure learning is captured and applied to future activity planning and execution. Retail Communications Strategy - Own the end-to-end retail communications approach for stores. - Simplify communication channels and reduce unnecessary communication volume across the business. - Drive consistency, clarity, and prioritisation of messages reaching stores. - Develop modern communication methods by leveraging technology and digital solutions to improve engagement and efficiency. - Ensure communications support operational execution and colleague understanding of business priorities. - Establish governance and measurement frameworks to evaluate communication effectiveness and colleague engagement. Key Relationships Internal - Retail Directors - Commercial Unit Directors - Operations Leadership Team - Category Teams - Technology Teams - Supply Chain - Finance - Change & Transformation Teams - Communications Teams External - Technology partners and solution providers - Third-party project and communication partners (where applicable) Knowledge, Skills & Experience Essential - Significant operations leadership experience within a large, multi-site organisation. - Strong understanding of store operations, activity planning, operational readiness, and execution. - Proven experience managing complex cross-functional programmes and critical paths. - Strong stakeholder management and influencing skills at senior leadership level. - Experience holding stakeholders accountable for delivery and performance outcomes. - Excellent communication and presentation skills. - Strong analytical and problem-solving capability. - Experience leading governance, planning, and post-implementation review processes. - Ability to balance strategic thinking with operational execution. Desirable - Experience in retail transformation or change programmes. - Knowledge of project management methodologies and governance frameworks. - Experience using operational performance and communication effectiveness metrics to drive improvements. Success Measures - Delivery against Retail Activity Plan objectives and timelines. - Improved operational execution and critical path compliance. - Increased stakeholder accountability and project delivery performance. - Measurable reduction in retail communication volume and channel complexity. - Improved colleague engagement and understanding of key operational priorities. - Post Implementation Reviews completed with lessons learned embedded into future planning. - Positive feedback from Retail Directors, Commercial Directors, and store teams regarding operational support and communication effectiveness. Everything you'll love To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots. You will also get an excellent benefits package including: - Discretionary company bonus - Company pension up to 7% matched - Company Car allowance of £5,700 - 15% colleague discount in store and online - Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. - Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated - Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves Find your everything Location Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD Calculate your travel time Your address Select method of travel Driving Transport Walking Get directions View on Google Maps Estimated travel time Please note that travel time is approximate and does not take into account traffic or time of day Why Asda? We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to. Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities. Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and Asda Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in Asda every year. Be yourself at Asda We're committed to creating a workplace where everyone feels welcome, valued and able to achieve their potential. We want every candidate to have a fair opportunity to show us what they can bring to the role. If you need any support or adjustments during the recruitment process, we'll work with you to make sure you have the support you need. Need support? Visit our Help Page, select the People Services icon and choose Candidate Query. Tell us how we can help. Rewards and Recognition Benefits you’ll only find here 10% off Asda pet insurance 10% off selected Asda Pharmacy services 10% off Asda Tyres 10% off Asda Travel insurance 20% off Asda Mobile bundles Free remote GP service Available to you, your partner and your children, 24/7, year round. Pension Save for retirement with contributions paid into your pension account by you and Asda. Free physiotherapy consultations Helping you and your partner take care of yourselves with 8 free sessions per year. Colleague discounts 15% off at our stores - get discounts on groceries and George all year round. Car cash allowance Eligible colleagues will receive a cash allowance as part of their benefits package. In addition, all salaried colleagues can choose to register for the Salary Sacrifice Electric Car scheme*. (*Conditions apply) Mortgage advice Whether you’re a first-time buyer, renewing your mortgage, looking at buy to lets, or simply after some advice in getting a mortgage, get free* unbiased advice through the Mortgage Advice Bureau (MAB), one the UKs largest mortgage brokers. Confidential support helpline Find free emotional, practical, and financial support that’s fully confidential, through a helpline that’s available 24/7, year round. Cycle to work Buy a bike through this scheme and save on tax and national insurance. Financial support Find financial wellbeing tools and support, including the ability to stream your pay. Free eye tests Head to our in store opticians for a free checkup and take care of your vision. Bonus Sharing our success with a discretionary bonus scheme for salaried colleagues that really rewards your contributions. Cancer support Guidance and support for you and your family, from before diagnosis, to treatment and beyond. Paid time off From holiday to sick leave and other types of leave, such as parental leave. Mental health support Access free mental health support for you and your family. Support and advice with care If you’re supporting older family or friends with care and support, find free, confidential information, expert support, and guidance about later life care for your loved ones through the Legal & General Care Concierge service. Hybrid working To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots Save money on every day spends Access to hundreds of high-street discounted Vouchers, discounts on days out, gym memberships, airport parking, and more Setting your loved ones up for the future As part of the team, you’ll get life assurance. Guaranteed contracted hours All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager. Holiday buying Once a year our salaried colleagues are able to buy up to 5 additional days holiday via salary sacrifice (subject to eligibility).
Наблюдалась 2026-10-15, впервые 2026-10-07, источник — Indeed.