Lead Manager

STAT Global Real Estate is seeking a highly organised, proactive, and results-oriented Lead Manager to oversee the company's lead management operations, supervise property consultants' activities, manage client relationships, and coordinate with property owners and inventory providers.

The individual will be responsible for ensuring that all company-generated leads are properly managed, followed up on, and converted into potential business opportunities. The role also involves monitoring the daily performance and productivity of property consultants, tracking their progress, and providing regular reports to senior management.

Additionally, the Lead Manager will be responsible for establishing and maintaining relationships with property owners, landlords, and inventory holders to identify potential properties for acquisition, investment, and business expansion.

The ideal candidate must possess strong management, communication, coordination, and reporting skills, with the ability to oversee multiple activities while ensuring accountability across the sales team.

1. Key Responsibilities

A. Lead Management & Client Relationship Management

• Oversee the complete lifecycle of company-generated leads, from initial enquiry to successful conversion.
• Manage, organise, qualify, and allocate incoming leads to the appropriate property consultants.
• Personally connect with potential clients to understand their requirements, investment interests, budgets, and property preferences.
• Ensure consistent follow-ups with clients and monitor the progress of ongoing discussions.
• Create and manage dedicated WhatsApp groups with clients and relevant property consultants to ensure smooth communication and coordination.
• Monitor the activity and engagement of clients within these groups and ensure their enquiries are addressed promptly.
• Re-engage inactive leads and identify opportunities from previously generated databases.
• Maintain an updated record of active, inactive, qualified, pending, and converted leads.
• Ensure that every company-generated lead receives proper attention and follow-up.

B. Agent Supervision & Performance Monitoring

• Oversee the daily activities and productivity of property consultants.
• Maintain regular communication with agents to understand their current activities, client interactions, property viewings, negotiations, and potential transactions.
• Monitor how effectively agents are handling and following up on their assigned leads.
• Track agents' responsiveness, lead engagement, client communication, and overall work progress.
• Conduct regular follow-ups with agents regarding their assigned prospects and pending opportunities.
• Ensure agents consistently update their activities and lead progress in the company's CRM system and designated Google Sheets.
• Identify inactive agents, delayed follow-ups, missed opportunities, and areas where performance needs improvement.
• Coordinate with agents to understand challenges they face and provide the necessary support to improve their productivity.
• Maintain accountability by ensuring that agents provide accurate updates on their assigned leads and ongoing deals.

C. Property Inventory & Owner Relationship Management

• Establish and maintain professional relationships with property owners, landlords, developers, and inventory holders.
• Proactively connect with property owners to identify available properties and potential inventory acquisition opportunities.
• Coordinate with property owners regarding the purchase or acquisition of additional property inventories, particularly in International City and other potential locations.
• Gather and maintain detailed information about available properties, including ownership details, pricing, availability, payment terms, and relevant documentation.
• Coordinate meetings and discussions between property owners and senior management where required.
• Follow up on inventory acquisition opportunities and maintain a record of ongoing negotiations.
• Identify suitable property inventories that align with the company's business objectives and expansion plans.
• Maintain an updated inventory database and communicate new opportunities to the relevant agents and management.

D. Lead Groups & Communication Coordination

• Create and oversee dedicated communication groups for clients, agents, and relevant stakeholders.
• Ensure proper coordination between clients and the assigned property consultants.
• Monitor communication within groups to ensure timely responses and professional handling of enquiries.
• Follow up on pending client requirements, property availability, viewings, and negotiations.
• Ensure that all relevant updates are communicated to the appropriate individuals.
• Maintain proper records of ongoing discussions and important client developments.

E. CRM & Lead Database Management

• Oversee the company's lead management platforms, including Pixxi CRM and Chatwoot.
• Ensure all incoming leads are properly recorded, assigned, and tracked.
• Monitor the accuracy of information entered by property consultants.
• Review the status of leads and ensure regular updates on client interactions and follow-up activities.
• Maintain organised databases of clients, agents, property owners, and available inventories.
• Ensure that no lead or potential business opportunity is overlooked due to poor coordination or a lack of follow-up.

F. Reporting & Senior Management Updates

• Prepare and submit daily and weekly reports to senior management regarding lead management and agent performance.
• Provide clear updates on the number of leads received, allocated, contacted, qualified, active, inactive, and converted.
• Report on each agent's activity, productivity, lead follow-up efficiency, and current business progress.
• Highlight agents who are actively generating opportunities and those who require improvement.
• Provide updates on ongoing client negotiations, potential transactions, and expected closures.
• Report on newly identified property inventories and ongoing discussions with property owners.
• Identify operational gaps, lead management challenges, and opportunities to improve team performance.
• Provide management with an accurate overview of the overall sales team's activities and business pipeline.

1. Qualifications & Experience

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field is preferred.
• Previous experience in lead management, sales management, business development, or customer relationship management.
• Experience in the Dubai real estate industry is highly preferred.
• Experience managing sales teams and monitoring individual performance.
• Familiarity with CRM systems, lead-generation platforms, and client management tools.
• Experience coordinating with property owners, landlords, and real estate stakeholders will be an advantage.
• Strong knowledge of Microsoft Excel, Google Sheets, and reporting tools.

1. Required Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Excellent client relationship management skills.
• Strong organisational and multitasking abilities.
• Ability to monitor, evaluate, and report on employee performance.
• Strong negotiation and coordination skills.
• Proactive approach to lead follow-ups and business development.
• Analytical thinking and problem-solving abilities.
• Ability to manage multiple clients, agents, and business opportunities simultaneously.
• Professionalism, accountability, and attention to detail.

1. Key Performance Indicators (KPIs)

The performance of the Lead Manager will be evaluated based on the following:

1. Lead Management Efficiency – Ensuring all incoming leads are properly recorded, assigned, and followed up on.
2. Client Engagement – Maintaining consistent communication with prospective clients and ensuring their requirements are addressed.
3. Agent Productivity Monitoring – Tracking agents' daily activities, responsiveness, and effectiveness in handling leads.
4. Lead Conversion & Follow-Up – Monitoring the progress of leads and identifying opportunities for conversion.
5. Reporting & Accountability – Providing accurate and timely reports on agent performance and lead progress.
6. Inventory Acquisition – Identifying and developing relationships with property owners and sourcing potential inventory opportunities.
7. CRM & Database Accuracy – Ensuring all client, agent, and inventory information is properly maintained.
8. Operational Coordination – Ensuring effective communication between clients, agents, property owners, and senior management.
9. General Expectations

• Maintain strict confidentiality of company databases, client information, and business opportunities.
• Take ownership of the company's lead management process and ensure proper supervision of all assigned activities.
• Maintain a proactive approach to monitoring agents and following up on business opportunities.
• Ensure transparency and accountability in all reporting to senior management.
• Work closely with senior management to improve lead management procedures, agent productivity, and business development activities.
• Demonstrate strong leadership, initiative, and responsibility in managing the company's daily sales operations.

The Lead Manager will serve as the central point of coordination between clients, property consultants, property owners, and senior management, ensuring that the company's leads, sales activities, and inventory opportunities are effectively managed and monitored.

Pay: AED4,000.00 - AED5,000.00 per month

Work Location: In person