Lead Management & Customer Service Executive

Job Title: Lead Management & Customer Service Executive

Company: Huzaifa Home Holiday Homes LLC Location: Al Barsha-1, Dubai, United Arab Emirates Job Type: Full-Time Number of Vacancies: 2 (1 Male and 1 Female)

Job Overview

Huzaifa Home Holiday Homes LLC is looking for motivated, confident, and customer-oriented individuals to join our team in Dubai as Lead Management & Customer Service Executives.

The ideal candidates will be responsible for handling incoming inquiries, making outbound calls, following up with potential customers, providing accommodation information, and converting leads into confirmed bookings. Candidates should have good communication skills, a professional telephone manner, and the ability to maintain strong customer relationships.

Key Responsibilities

• Handle incoming customer inquiries through phone calls, WhatsApp, and other communication channels.
• Make outbound calls to potential customers and follow up on new leads.
• Respond to inquiries regarding bed spaces, room availability, pricing, facilities, and accommodation options.
• Maintain regular follow-ups with customers to encourage booking confirmations.
• Manage lead status, including new leads, pending follow-ups, confirmed bookings, and lost leads.
• Maintain accurate customer information and daily lead management reports.
• Provide professional customer service and resolve customer questions promptly.
• Coordinate with the operations team to confirm availability and booking details.
• Track lead sources, including Facebook, Dubizzle, referrals, and other advertising platforms.
• Record customer feedback and reasons for unsuccessful inquiries.
• Meet daily calling, follow-up, and booking targets.
• Maintain a polite, professional, and customer-focused approach at all times.

Requirements

• Previous experience in calling, telemarketing, customer service, sales, or lead management is required.
• Excellent verbal communication and interpersonal skills.
• Confidence in handling customer calls and WhatsApp inquiries.
• Strong follow-up, persuasion, and customer-handling skills.
• Basic computer knowledge and familiarity with Excel or Google Sheets.
• Ability to organize leads and maintain accurate records.
• Target-oriented, responsible, and able to work in a team.
• Candidates with real estate, holiday homes, accommodation, or bed-space sales experience will have an advantage.

Skills Required

• Lead Generation and Lead Management
• Inbound and Outbound Calling
• Customer Service and Relationship Management
• Sales Follow-up and Booking Conversion
• Telephone Etiquette
• WhatsApp Customer Support
• Data Entry and Reporting
• Microsoft Excel and Google Sheets
• Problem-Solving and Communication

What We Offer

• An opportunity to work with a growing accommodation and holiday homes business.
• A professional and supportive working environment.
• An opportunity to develop skills in sales, customer service, and lead management.

How to Apply

Interested candidates who meet the requirements are encouraged to contact us.

Company: Huzaifa Home Holiday Homes LLC Location: Al Barsha, Dubai, UAE Contact Number: +971 54 426 2461 (WhatsApp Only)

Please contact us to express your interest in the position.

Pay: AED2,000.00 - AED4,000.00 per month

Work Location: In person