Lead IT Technician

Supervises the on-ground technician team; serves as primary point of contact for the client leadership; coordinates daily assignments, escalations, and reporting

Job summary

The Lead Technician manages a team of 8–10 IT technicians supporting all schools in the district. This person is the main contact between the district’s Technology Department and the technician team. They make sure issues are handled quickly and documented properly, and that every campus has coverage.

Key responsibilities

Supervise the on-site technician team and assign daily work across campuses

Act as the main point of contact for the district’s Technology Department leaders

Handle escalations and make sure urgent issues are resolved fast

Prepare regular reports on tickets, response times, and team performance

Diagnose and resolve hardware, software, and network issues, especially complex ones

Support classroom technology, student and staff devices, and instructional software

Assist with network infrastructure maintenance under district direction

Make sure all work is documented in the district’s ticketing system

Plan coverage for absences, school breaks, summer, and after-hours emergencies

Train and onboard new or replacement technicians

Required qualifications

5+ years of IT support experience

2+ years leading or supervising a technician or help desk team

Strong troubleshooting across Windows, macOS, and Chromebooks

Working knowledge of networking (Wi-Fi, switches, VLANs, DHCP/DNS)

Experience using a ticketing system (ServiceNow, Incident IQ, Jira, or similar)

Clear communication with school leaders, teachers, and staff

Valid driver’s license and reliable transportation

Preferred qualifications

K-12, higher education, or public-sector IT experience

Active Directory, Google Admin Console, or Microsoft 365 administration

CompTIA A+ and Network+; CCNA or ITIL Foundation a plus

Notes:

100% Onsite