Lead IT Specialist

Lead Information Technology (IT) Specialist

Location: Philadelphia, PA Employment Type: Full-Time Organization: Xiente

About the Role

Xiente is seeking an experienced and strategic Lead Information Technology (IT) Specialist to oversee and advance the organization's technology infrastructure, systems, and IT operations. This leadership role is responsible for managing enterprise technology solutions, network security, vendor relationships, and IT projects while providing guidance and support to staff across multiple locations.

The Lead IT Specialist will serve as the primary technology expert for the organization, ensuring systems remain secure, reliable, and aligned with business objectives. The ideal candidate is a hands-on leader with expertise in network administration, cloud technologies, cybersecurity, IT project management, and team/vendor oversight.

Key ResponsibilitiesIT Leadership & Strategy

• Lead the organization's IT operations, infrastructure, and technology initiatives.
• Develop and implement strategic technology solutions that support organizational growth and operational effectiveness.
• Supervise and coordinate IT vendors, contractors, and technology service providers.
• Provide recommendations to leadership regarding technology investments, cybersecurity, and infrastructure improvements.
• Maintain technology roadmaps and ensure alignment with organizational goals.

Infrastructure & Systems Management

• Administer and maintain Microsoft 365, Salesforce, ChildPlus, Active Directory, Microsoft Intune, and related enterprise platforms.
• Oversee the installation, configuration, maintenance, and performance of servers, desktops, laptops, and cloud-based systems.
• Manage hardware and software lifecycles, system upgrades, and technology deployments.
• Maintain accurate technology inventory records and software licensing compliance.

Network Administration & Security

• Lead management of the organization's Ubiquiti (UniFi) networking environment, including switches, routers, wireless access points, firewalls, and security cameras.
• Monitor network performance, reliability, and cybersecurity risks.
• Develop and enforce IT security policies, procedures, and best practices.
• Conduct regular system reviews, vulnerability assessments, and annual IT audits.
• Ensure compliance with organizational, regulatory, and cybersecurity requirements.

Project Management & Vendor Oversight

• Plan, coordinate, and execute technology projects from implementation through completion.
• Collaborate with departments to identify technology needs and implement effective solutions.
• Manage vendor contracts, service agreements, and technology procurement.
• Ensure projects are completed on schedule, within budget, and in accordance with organizational objectives.

Technical Support & Training

• Serve as the escalation point for complex technical issues and critical system outages.
• Provide advanced troubleshooting and support for hardware, software, and network systems.
• Develop and deliver staff training on technology platforms, cybersecurity best practices, and emerging technologies.
• Create and maintain IT documentation, procedures, and user guides.

Reporting & Continuous Improvement

• Prepare technology performance, security, and infrastructure reports for leadership.
• Analyze system utilization and identify opportunities to improve efficiency, security, and user experience.
• Research emerging technologies and recommend innovative solutions to support organizational needs.

QualificationsRequired Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 5-7 years of progressive IT experience , including network administration, systems management, and technical support.
• Previous experience leading technology projects, managing vendors, or serving in a senior-level IT role preferred.

Technical Expertise

• Advanced experience with:
• Microsoft 365 Administration
• Microsoft Intune
• Active Directory / Entra ID
• Salesforce Administration
• ChildPlus
• Ubiquiti (UniFi) Network Management
• Strong knowledge of:
• Network infrastructure
• Firewalls
• Switches and routers
• Wireless networking
• Security camera systems
• Network cabling
• Cybersecurity best practices
• Experience managing cloud-based and hybrid technology environments.

Leadership Competencies

• Strong project management and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to lead multiple priorities and technology initiatives simultaneously.
• Demonstrated ability to work independently and make sound technical decisions.
• Strong customer service mindset with the ability to support staff at all technical skill levels.

Additional Requirements

• Valid driver's license and ability to travel between organizational locations as needed.
• Ability to obtain and maintain:
• PA Child Abuse Clearance
• PA Criminal History Clearance
• FBI Fingerprint Clearance
• National Sex Offender Registry Clearance

Why Join Xiente?

At Xiente, technology is essential to delivering high-quality services that strengthen children, families, and communities. As the Lead Information Technology Specialist , you will play a critical leadership role in shaping and maintaining the technology systems that support our mission while driving innovation, security, and operational excellence throughout the organization.

Join our team and help build the technology foundation that powers meaningful community impact.

Pay: $55,000.00 - $60,000.00 per year

Work Location: In person