Lead IT Field Engineer Charlotte, NC

What success looks like in this role:

• Serves as Field Engineer for large, complex clients and across the range of company products and services. • Performs server and storage break and fix. • Performs VIP deskside support activities. • Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices. • Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients. • Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.

You will be successful in this role if you have:

High School Diploma or GED required

May require technical certification or Associate Degree

Generally, 4-6 years’ experience in area of responsibility

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.