Lead – Customer Experience (CX) & MarTech Consulting
# Lead – Customer Experience (CX) & MarTech Consulting **ARISTON SERVICES PTE. LTD.** · Geylang · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Practice Director / Lead – Customer Experience (CX) & MarTech Consulting (SEA) Role Type: Full-time | Practice Leadership | Seller-Doer About the Opportunity We are seeking an entrepreneurial Practice Director / CX Advisory Lead to spearhead the expansion of our Customer Experience (CX) Transformation and Marketing Technology (MarTech) consulting practice across Southeast Asia. This is a premier "player-coach" / "seller-doer" leadership role. You will not sit solely in an executive oversight capacity—we need a proven practice builder who thrives in ambiguity, authors playbooks from scratch, originates and closes multi-million-dollar consulting deals, and remains actively engaged in strategic delivery with an individual billable utilization target . If you have a track record of driving commercial P&L growth and architecting high-impact customer journeys across Digital and Contact Centre channels powered by Adobe and/or Salesforce ecosystems , this is your opportunity to shape a regional practice. Key Responsibilities 1. Practice Growth & Commercial Origination (P&L) Own and exceed annual revenue, margin, and pipeline targets for the Southeast Asia CX & MarTech advisory practice. Actively identify, shape, pitch, and close high-value consulting engagements with regional enterprise clients. Build a sustainable pipeline through outbound origination, partner ecosystem co-selling, and cross-selling into existing accounts. 2. Hands-on Advisory & Delivery Steering Serve as the senior lead strategist on key engagements, directly guiding multi-disciplinary squads (strategists, architects, change managers) to ensure flawless delivery quality and client NPS. Maintain a partial personal utilization target , personally leading critical discovery, diagnostic, and roadmap phases. Act as the technical-functional bridge between high-level consulting strategy and practical platform deployment. 3. Strategic Offering & IP Incubation Design, launch, and productize differentiated advisory offerings anchored in: Enterprise MarTech: Adobe Experience Cloud (AEP, AEM, Analytics) and/or Salesforce CRM (Customer 360, Marketing/Service Cloud). Omnichannel CX Improvement: Digital customer care, conversational AI, and traditional contact centre channel optimization. Monitor market shifts, competitive positioning, and emerging platform features to continuously evolve our regional go-to-market playbooks. 4. Executive Client Partnership & Account Expansion Serve as the trusted C-level / VP-level advisor (CMO, CDO, CIO, COO) for strategic SEA accounts. Steer governance, resolve complex program escalations, and unlock multi-year transformation roadmaps. Candidate Profile & Mandatory Requirements 10+ years of proven consulting / advisory experience within a management consultancy, digital transformation firm, or top-tier digital agency. Demonstrated Commercial Ownership: Prior accountability for commercial targets, sales quotas, or practice P&L management, with a verifiable track record of closing consulting engagements. Technology Ecosystem Depth: Strong working knowledge and advisory credibility in Adobe MarTech (e.g., AEP, AEM, Adobe Analytics, Target, Marketo) and/or Salesforce CRM (e.g., Sales/Service Cloud, Marketing Cloud, Data Cloud) . Cross-Channel CX & Service Design: Hands-on experience designing and executing customer journey transformations across both Digital (web, mobile, portal) and Contact Centre / Customer Service channels . Design & Operating Model Methodologies: Proven expertise in customer journey mapping, service design blueprints, capability assessments, and target operating model redesign. Practice Builder Mindset: Comfortable rolling up your sleeves in a lean, high-growth environment where frameworks, collateral, and delivery templates must be built from the ground up. We are proud of being IT Partners of choice of several medium and large global organizations. Since our inception in 2014, we have grown by addressing the evolving needs of our customers and contributing our best towards their growth and success. We are a rapidly growing provider of IT Solutions and Services offering a wide range of expertise to meet our customers growing needs. We are focused on providing services around Enterprise Solutions and Custom solutions.
Наблюдалась 2026-10-17, впервые 2026-10-14, источник — Indeed.