Lead Computer Operations Analyst

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview:

The Lead Computer Operations Analyst leads enterprise-wide scheduling strategy, oversees coordination between systems and application teams, and supports continuous improvement of batch operations. This role ensures operational consistency and high availability.

Essential Responsibilities:

The ideal candidate will be responsible for:

• (30 %) Scheduling Architecture & Strategy: Design enterprise-wide scheduling models and maintenance strategies.
• (20 %) Cross-Team Coordination & Governance: Lead collaboration efforts between application development, system programming, and operations.
• (15 %) SLA Management & Exception Handling: Ensure job stream execution meets defined SLAs and address recurring job delays or anomalies.
• (15 %) Operational Improvement Initiatives: Drive continuous improvement through standardization, automation, and documentation enhancements.
• (10 %) Change & Release Management Support: Participate in release planning and ensure jobs are updated accurately in coordination with application releases.
• (10 %) Leadership & Mentorship: Provide guidance and direction to scheduling analysts and operations staff.

Required Education & Experience (Knowledge, Skills, & Abilities):

• High school diploma or equivalent
• 7 years of experience in mainframe scheduling and operational liaison roles.
• Proficiency in JCL and enterprise job scheduling tools.
• Experience leading major cutover or batch redesign projects.

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Associates degree in IT, Computer Science, Information Systems or related field.
• 7 years of relevant experience
• Knowledge of parallel testing phased scheduling, and job control auditing.

Job Environment & Physical Requirements:

• This position typically operates in a professional office environment or hybrid/ remote setup.
• Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer.
• Ability to communicate effectively in person, over the phone, and via collaboration tools.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.