L1-L2 Service Desk Engineer
# L1-L2 Service Desk Engineer **Growe Talents** · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Service-Desk-L2]` `[ServiceDesk-Engineer]` `[IT-Support-Specialist]` `[Help-Desk-Technician]` `[Desktop-Support-Engineer]` `[Technical-Support-Engineer]` `[L2-Helpdesk-Technician]` `[L1-Support-Engineer]` `[2nd-Line-Support-Engineer]` --- ### About the Role Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: - Provide L1–L2 technical support for end users in a corporate environment; - Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices; - Install, configure, and support Windows and MacOS operating systems; - Troubleshoot and resolve hardware, software, networking, and system-related issues; - Perform regular system maintenance, updates, patching, and preventive support activities; - Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements; - Support endpoint security processes, including antivirus, encryption, and patch management; - Assist with procurement, setup, and replacement of IT equipment; - Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN; - Escalate complex issues to senior support teams when necessary; - Collaborate with internal IT teams to ensure smooth and stable IT operations. Experience you’ll need to bring: - 1–3 years of experience in IT Support / Service Desk / Desktop Support roles; - Experience combining both L1 and L2 support responsibilities; - Proven experience supporting end-user devices in enterprise environments; - Strong knowledge of Windows 10/11 administration; - Strong experience with MacOS support (Linux knowledge is considered a plus); - Understanding of endpoint security principles, including patch management, antivirus, and encryption; - Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN; - Experience working with ticketing or task management systems; - Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English. It's a perfect match if you have those personal features: - Strong customer-service and communication skills; - Good troubleshooting and problem-solving abilities; - Ability to prioritize tasks, multitask, and work within SLA requirements; - Responsible, organized, and detail-oriented approach to work; - Ability to stay calm and professional while supporting a high volume of users; - Team player with a proactive and flexible mindset; - Willingness to learn and adapt to new tools, systems, and processes. Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service - Performance-Driven Rewards; - Dynamic Work Environment. Apply, and let your growth journey begin. Originally posted on Himalayas
- Service-Desk-L2
- ServiceDesk-Engineer
- IT-Support-Specialist
- Help-Desk-Technician
- Desktop-Support-Engineer
- Technical-Support-Engineer
- L2-Helpdesk-Technician
- L1-Support-Engineer
- 2nd-Line-Support-Engineer
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).