Kuwaiti Nationals
# Kuwaiti Nationals **Dasman Diabetes Institute** · Kuwait City · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role To perform and oversee advanced reception and patient coordination tasks, support clinic workflow, data accuracy, and patient experience in compliance with DDI operational and service standards. Responsibilities - 1- Patient Registration & Appointment Coordination: - Manage daily clinic appointment coordination and complex scheduling tasks. - Ensure patient registration and data accuracy and updated within EHR systems. - Confirm patients’ appointments. - Contact patients to notify any updates regarding their appointments. - Track clinics appointment waiting list. - Audit patients’ data and appointments. 2- Reception Operations & Patient Services: - Supervise reception desk workflow and train junior staff as needed. - Coordinate communication between reception, nursing, and medical staff. - Answer incoming calls and follow up on patient inquiries and requests. - Follow up all clients’ requests. - Maintain assigned competencies. - Be aware of all DDI activities to respond to patients and visitors’ queries appropriately. 3- Clinical Administration & Documentation: - Generate and review daily reports on patient visits, no-shows, consent forms. - Scan and upload all required documents into the EHR system. - Ensure all labs requests added to the EHR system. - Complete patients’ pathway as requested. - Prepare statistics for patients and appointments in all clinics. 4- Research Support: - Recruit patients for research. - Book and follow-up all research appointments. 5- Service Improvement & outreach: - Support implementation of new reception processes and improvements. - Service outreach and marketing. 6- Compliance & Professional Standards: - Uphold confidentiality, professionalism, and compliance with DDI policies. - Perform other related duties assigned by the Senior, Team Leader, and Head of Unit. - Comply with all occupational health, safety and infection control policies to ensure a safe working environment for patients, staff and visitors. Required Skills and Expertise: - Required Skills and Competencies Core Skills (Medical Sector): - Excellent teamwork and communication skills. - Attention to detail and strong time management. - Ability to multitask, prioritize effectively, and work under pressure. - Team collaboration, mentoring skills, problem- solving skills, and customer services excellence. - Proficiency in Microsoft Office (Excel, Word, Outlook). Technical / Role-Specific Skills: - Advanced use of EHR and appointment systems. - Understanding of healthcare workflows and service standards. - Bilingual (Arabic and English) required. Required Dress code: - Adherence to the organization’s dress code policy (Agreed Uniform). Supervisory Responsibilities May supervise Clinical Receptionist I and II staff as delegated. Working Conditions / Physical Requirements Standard clinic environment. Shift and extended working hours may apply. Other Comments: Minimum Qualifications (Education and Experience) Minimum of 5 years of relevant experience in patient reception or clinical administration. Bachelor in Business Administration, health care management, Customer Services, Marketing, or related disciplines.
Наблюдалась 2026-10-19, впервые 2026-10-12, источник — Indeed.