Key Hourly/Head Waiter

Overview

As a Key Hourly/Head Waiter, you’ll lead service on shift and help guests enjoy a smooth, welcoming dining experience. You’ll coordinate front-of-house work with the kitchen, support team members, and step in to serve when needed. Your impact: Clear direction and attentive service help guests feel cared for while the team keeps orders moving accurately.

Duties

• Lead shift operations, assign service tasks, and support team leadership and team management.
• Welcome guests, take orders, serve food and beverages, handle payments, and use point-of-sale (POS) systems, including Aloha POS or Micros POS where applicable.
• Coordinate food preparation, cooking, food production, and food handling with kitchen staff; follow food safety practices.
• Monitor inventory, support cash handling, and assist with basic math, budgeting, and profit and loss analysis.
• Train and coach staff, contribute to interviewing and development, and communicate service needs across hospitality teams.

Experience

• Required: Customer service, serving, food service, restaurant, or hospitality experience; clear communication, teamwork, and a commitment to food safety.
• Preferred: Fine dining, casual dining, quick service or fast food, banquet, catering, bar, kitchen, culinary, or broader food industry experience.
• Leadership experience in shift management, supervision, assistant management, restaurant or food service management, hospitality or kitchen management, or managing hospitality teams is valued.
• Familiarity with POS systems, inventory control, food management, staff training, team training, and training and development is an asset.

Pay: $16.00 - $19.00 per hour

Expected hours: 35.0 – 50.0 per week

Work Location: In person