Key Accounts Manager

About the Role

The National Accounts Account Manager is responsible for managing, retaining, and growing a portfolio of strategic national accounts across Solera ’s Collision and Mechanical pillars. This role focuses on maximizing customer value, meeting retention targets, and driving upsell and cross-sell opportunities within existing enterprise relationships.

Key Responsibilities

• Account Management & Retention
• Serve as the primary day-to-day contact for assigned national accounts across Collision and Mechanical segments.
• Build strong, long-term relationships with key stakeholders, including operations, IT, and management teams.
• Proactively monitor account health, usage, and satisfaction; execute retention strategies to meet or exceed renewal and churn goals.
• Coordinate account reviews and business updates, clearly communicating performance, value, and next-step opportunities.
• Growth, Upsell, and Cross-Sell
• Identify upsell and cross-sell opportunities within existing accounts, including additional products, modules, and services across Solera ’s portfolio.
• Develop and execute account growth plans in alignment with national account strategies and revenue targets.
• Collaborate with sales leadership and subject-matter experts to structure proposals, pricing, and contract amendments.
• Track and report on pipeline, forecast, and progress toward growth objectives.
• SaaS & AI Platform Engagement
• Develop a strong understanding of Solera ’s SaaS solutions, including capabilities, value propositions, and key use cases for collision and mechanical workflows.
• Support customers in adopting new features and best practices, ensuring they realize ongoing value from the platform.
• Leverage AI-enabled tools and platforms (experience a plus) to analyze usage, identify opportunities, and improve account performance.
• Operational Excellence & Internal Collaboration
• Use Microsoft Suite (Excel, PowerPoint, Word, Outlook, Teams) to build reports, presentations, and account documentation.
• Maintain accurate, up-to-date records of account activity, opportunities, and risks within internal systems (e.g., CRM).
• Partner with implementation, support, product, and marketing teams to resolve issues, launch new solutions, and drive engagement.
• Operate effectively in a fast-paced, performance-driven environment with clear KPIs and accountability.
• Events, Trade Shows, and Customer Engagement
• Support national accounts at trade shows, conventions, and industry events as needed, including on-site meetings and presentations.
• Represent Solera professionally, demonstrating product knowledge and industry expertise in both Collision and Mechanical pillars.
• Assist with planning and executing customer events, user groups, and executive meetings.

Qualifications

• 3+ years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments.
• Experience working with SaaS products, including comfort discussing subscriptions, renewals, and usage metrics.
• Demonstrated success in retention-focused roles with clear goals around renewals and churn reduction.
• Proven ability to identify and close upsell and cross-sell opportunities within existing accounts.
• Proficiency with Microsoft 365 (Excel for reporting, PowerPoint for presentations, Word for documentation, Outlook/Teams for communication).
• Experience using or supporting AI-enabled platforms or analytics tools is a strong plus.
• Prior trade show, convention, or large industry event experience (booth support, customer meetings, or sessions).
• Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines concurrently.
• Excellent verbal and written communication skills, with the ability to explain technical concepts in business terms.
• Comfortable working in a fast-paced, performance-oriented environment with defined metrics and targets.
• Ability to travel occasionally for key account meetings, trade shows, and internal events (typically under 25%).

What We Offer

Competitive base salary with performance-based incentives tied to retention and account growth.

Comprehensive benefits package, including health, dental, vision, and retirement plans.

Opportunities for professional development and advancement within a global automotive technology leader.

A collaborative culture that values innovation, accountability, and customer success.

Originally posted on Himalayas