Key Accounts Manager

KEY ACCOUNTS MANAGERJob Description

The Key Accounts Manager is responsible for developing and maintaining strong relationships with the company's existing key accounts, with the primary objective of driving revenue growth and expanding eBiZolution's presence within these accounts. This role focuses on identifying new business opportunities, influencing purchasing decisions, and leading the development and execution of competitive bids and proposals. The Key Accounts Manager works closely with customers, Business Units, vendors, and internal stakeholders to understand business requirements, develop tailored solutions, and secure new projects while ensuring customer satisfaction and long-term business partnerships.

KEY RESPONSIBILITIES

• Develop and maintain strong relationships with existing key accounts through regular client visits, business reviews, and proactive engagement to identify projects, requirements, and new business opportunities.
• Identify and pursue opportunities for account expansion, cross-selling, and upselling to increase revenue and strengthen eBiZolution's presence within assigned accounts.
• Respond to Requests for Quotation (RFQs) and Requests for Information (RFIs), ensuring timely and accurate submission of required documents and proposals.
• Prepare and develop Integrated Solution and Services Proposals (ISSPs) in collaboration with the Business Units responsible for delivering the proposed solutions.
• Facilitate the development of Terms of Reference (TOR) by working closely with customers and relevant Business Units to ensure requirements are clearly defined and aligned with proposed solutions.
• Lead and manage the end-to-end bid process, coordinating with Business Units, vendors, and other stakeholders to address TOR requirements, gather quotations, and consolidate vendor proposals.
• Collaborate with relevant Business Units in preparing technical and commercial solution proposals to ensure completeness, competitiveness, and timely submission of bids.
• Manage bid financials, including HEST plotting, cost analysis, pricing, and margin evaluation, to ensure commercially viable and profitable proposals.
• Maintain and update accurate account information, sales activities, opportunities, and bid progress in the company's CRM system (Bitrix).
• Maintain a healthy sales pipeline, monitor account performance, provide regular business updates, and report sales opportunities and progress to the Chief Operating Officer.
• Coordinate closely with existing Project Managers during project implementation to ensure smooth account transitions and alignment between customer expectations and project delivery.
• Monitor customer satisfaction, address account-related concerns, and maintain overall ownership of client relationships to ensure long-term retention and business growth.
• Monitor market developments, competitor activities, and customer business needs to identify opportunities for expanding the company's products and services.
• Perform other related duties and responsibilities as may be assigned from time to time.

QUALIFICATIONS

• Bachelor's Degree in Marketing, Sales, Business Administration, Information Technology, or any related field.
• At least 3 years of experience in Key Account Management, Customer Relationship Management, Sales, Business Development, or a related field, preferably within the IT industry.
• Experience managing client accounts, identifying business opportunities, and driving revenue growth.
• Familiarity with RFQs, RFIs, bid management, proposal development, and procurement processes is an advantage.
• Strong understanding of IT solutions, products, and services, with the ability to translate customer requirements into appropriate business and technical solutions.
• Excellent verbal and written communication skills, with the ability to articulate solutions effectively through presentations, proposals, and business documents.
• Strong negotiation, relationship-building, and stakeholder management skills.
• Highly organized, with excellent time management skills and the ability to manage multiple accounts, bids, and deadlines.
• Strong analytical and commercial skills, with the ability to assess pricing, costs, and profitability.
• Proactive, results-oriented, and possesses a positive, customer-focused, and service-oriented personality.
• Ability to work collaboratively with customers, Business Units, vendors, and internal stakeholders.

Job Types: Full-time, Permanent

Work Location: In person

Work Location: In person