Key Account Manager - VMU
# Key Account Manager - VMU **Rygor Service Solutions** · Reading · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Job Advert Key Account Manager - VMU Multi-site role across 5 VMU locations £55,000 per annum. + bonus opportunity, vehicle allowance. Monday to Friday, 45 hours per week. Flexibility required. Your Role Rygor is looking for an experienced and commercially minded Key Account Manager to support the performance and continued success of our Vehicle Maintenance Unit (VMU) operations across five customer sites. This is a highly visible role, acting as the key link between Rygor and our customer, ensuring operational excellence, strong customer relationships, and the achievement of critical fleet performance targets. Our VMUs operate 365 days a year, helping keep customer fleets on the road and minimising vehicle downtime. As Key Account Manager, you'll regularly travel between sites, working closely with site management and the Head of VMUs to ensure resources, processes and performance are aligned to customer expectations. - Role Level on the Rygor Career Journey Map: M3, Senior Department Managers Your role is key to business success. Not only do you spend at least 60% of your time, managing and guiding your team, you also have the responsibility to ensure your department achieves. Your role is all about brilliant communication, a positive outlook and inspiring those around you. - ️Day to day, you will be: Act as the primary point of contact between Rygor and the customer across multiple VMU sites. Build and maintain strong customer relationships through regular communication, review meetings and performance discussions. Support VMU site managers in delivering operational excellence and achieving agreed KPIs. Drive Vehicle Off Road (VOR) performance, ensuring downtime is minimised and fleet availability is maximised in line with customer requirements. Review resource requirements across sites, supporting effective workforce planning and operational efficiency. Ensure compliance, health and safety processed, procedures and polices are adopted and adhered to at all sites. Work closely with the Head of VMUs to implement strategic objectives and continuous improvement initiatives. Monitor operational performance, identifying trends, risks and opportunities for improvement. Attend regular customer meetings, presenting performance updates and action plans where required. Ensure consistency of service delivery, compliance and customer experience across all VMU locations. Support the successful delivery of business growth, customer retention and contract performance objectives. ️ Skills & Behaviours Required for this Role: You'll be a confident relationship builder with a strong operational background, ideally within commercial vehicles, fleet maintenance, automotive aftersales or a related sector. You'll have: Experience managing key customer relationships and service delivery. Strong commercial awareness and customer focus. The ability to influence and support managers across multiple locations. Experience working with operational KPIs and performance metrics. Excellent communication and stakeholder management skills. Strong organisational and problem-solving abilities. A willingness to travel regularly between sites. Our Values & Behaviours We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website. Rewarding I am grateful. I am courageous. I am curious. ✔️Reliable I am honest. I am attentive. I am trustworthy. Respectful I am inclusive. I am resilient. I am kind. Application & Interview Support If you need support with your job application, we encourage you to explore our new Career Hub—a free resource designed to help you reach your career goals. The Career Hub offers valuable guidance on crafting standout applications, excelling in interviews, and providing support for those re-entering the workforce. Additionally, you can watch, and practice example interviews to ensure you’re fully prepared to ace yours! You can access the site here. Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role and hold the necessary qualifications, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us! Benefits for you An extra day off for your Birthday 23 days of annual leave per year PLUS Bank Holidays Four times death in service benefit. Internal Mentorship programme Working for WhatVan?’s ‘Van Dealer of the Year 2026’. Working for Motor Trader’s ‘Employer of the Year’. Working for an official Great Place to Work™️ five years running! Working for a workplace which champions women. Awarded Armed Forces Covenant Silver Award (RLS) Working with our award-winning team – several of our team were recognised at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process. Auto-enrolment pension. Self-development journal Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy. Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion). Mental Health First Aiders. Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication. Annual appraisals programme and progression opportunities. Manufacturer training and access to our in-house training. Long service recognition and annual leave increase after 5 years’ service. Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited Branded uniform Charities of the Year programme, Army Sport sponsors and community engagement initiatives About Rygor Service Solutions Rygor Service Solutions is part of the industry-renowned Rygor Group, which also owns Rygor Auto (an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.) Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers. Our Group has multiple industry and network awards under our belt and provide exceptional customer service. What’s more, we are officially a Great Place to Work™️ three years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful. ✅ Hiring Process We shortlist CVs online, so make sure to include information about yourself that makes you stand out. You may received a short screening call with our hiring manager or a member of our people team. Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task. ‍ If your application is successful, we’ll be excited to make you an offer Diversity, Equity, Inclusion and Belonging (DEIB) At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed. DBS: Please be advised that successful applicants to Rygor or any of our associated businesses, may be subject to satisfactory completion of a DBS check prior to joining the business.
Наблюдалась 2026-09-17, впервые 2026-09-15, источник — Indeed.