Key Account Manager

Key Accounts Manager

FreightOptics

FreightOptics is a Transportation Spend Management and Supply Chain Technology company helping organizations reduce transportation costs, improve efficiencies, and gain visibility across all transportation modes. Through Transportation Audit, Business Intelligence, Optimization, Ocean Tracking, Managed Services, Visibility Solutions, and TMS services, we deliver actionable insights, uncover rate opportunities, and drive measurable supply chain improvements.

We are seeking a highly analytical and client-focused Key Accounts Manager to support client implementations, strategic transportation analysis, and ongoing account management. This role partners closely with the implementation team to ensure a seamless client transition by leading weekly meetings, coordinating operational reviews, and preparing Quarterly Business Reviews (QBRs) focused on performance, savings opportunities, and continuous improvement. The ideal candidate will build strong client relationships while delivering operational value through FreightOptics’ Transportation Spend Management solutions.

Key Responsibilities

Client Relationship Management

• Develop and maintain strong, high-touch relationships with top-tier clients
• Serve as the primary point of contact and trusted advisor for assigned accounts
• Build long-term partnerships by understanding client goals, challenges, and business objectives
• Conduct regular client touchpoints and account reviews to ensure satisfaction and engagement
• Act as the voice of the client internally by communicating feedback and service improvement opportunities

Account Growth & Retention

• Manage Quarterly Business Review (QBR) processes for high-revenue and high-potential clients
• Partner with Sales teams to identify and develop organic growth opportunities within existing accounts
• Support upsell, cross-sell, and account expansion initiatives
• Proactively identify account risks and implement retention strategies
• Assist with contract renewals and ongoing client relationship development

Client Onboarding & Implementation

• Meet with all new strategic and top-tier clients during the implementation process and conduct client training sessions
• Collaborate with Implementation Team for implementations involving strategic or top-tier revenue accounts
• Coordinate cross-functional teams to ensure smooth onboarding and successful implementation timelines
• Ensure seamless transition from implementation to ongoing account management

Client Support & Issue Resolution

• Become the first line of defense for client questions, concerns, and escalations
• Respond promptly to client inquiries and coordinate with Operations and internal teams as needed
• Track and manage issue resolution to ensure timely follow-up and client satisfaction
• Facilitate communication between clients and internal departments to maintain service excellence

Strategic Collaboration & Reporting

• Collaborate with Operations, Sales, and Leadership teams to improve client experience and operational efficiency
• Maintain accurate client records, activities, opportunities, and communication within CRM systems
• Monitor and report on account performance metrics, client engagement, and revenue growth
• Prepare and deliver executive-level presentations, business reviews, and client updates
• Stay informed on industry trends, competitive landscape, and customer business needs

Qualifications

• Bachelor’s degree preferred or equivalent work experience
• 3+ years of account management, client services, project management, or related experience
• Strong relationship-building and communication skills
• Excellent organizational, time management, and problem-solving abilities
• Ability to manage multiple projects and priorities in a fast-paced environment
• Experience working cross-functionally with Sales, Operations, and Leadership teams
• Proficiency with CRM platforms and Microsoft Office Suite

Preferred Skills

• Experience managing high-value, enterprise, or strategic accounts
• Strong project management and implementation coordination experience
• Ability to identify organic growth opportunities and support revenue expansion initiatives
• Executive-level presentation and communication skills
• Experience leading Quarterly Business Reviews (QBRs) and client business strategy discussions
• Strong data analysis and reporting capabilities using Excel and CRM reporting tools
• Familiarity with process automation, workflow optimization, and AI-enhanced productivity tools
• Self-motivated, highly accountable, and client-service driven professional mindset
• Ability to thrive in a high-touch, relationship-focused environment while maintaining operational excellence

Success Metrics

• Client retention and satisfaction
• Revenue growth within assigned accounts
• Successful onboarding and implementation outcomes
• Timely issue resolution and responsiveness
• QBR completion and client engagement performance

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Location:

• Pittsburgh, PA 15238 (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Pittsburgh, PA 15238