Key Account Manager

Part Time Key Account Manager – 22.5 hours per week (3 days), £17,500 - £18,120 per annum

We are Mantra Learning, one of the UK’s leading logistics learning and development organisations. We are an Ofsted grade 2 independent training provider who have specialised in providing training within the sector for over 58 years. The Manchester site is well established as one of the largest specialist logistics training facilities in the UK. Through our two key brands, The Job Gym and The National Logistics Academy we help thousands of individuals each year to gain new skills.

This enables our learners to obtain employment within the logistics sector and drives the long-term growth of the industry We work with some of the biggest brands in the country, including ALDI, GXO and Travis Perkins, delivering approximately 400 Apprenticeships and over 1000 HGV licences each year. The organisation is dedicated to deliver programmes that develop the ‘Skills, Knowledge and Behaviours to enable learners to thrive in life and work’.

The role:

Manage and grow a mixed portfolio of existing and new national employer accounts, reporting to the Commercial Director. Build trusted partnerships, retain and acquire customers, primarily for logistics apprenticeships through The National Logistics Academy. Use consultative discovery to identify workforce needs and deliver practical training solutions, while referring opportunities for other funded and commercial services across Mantra Group. Drive sustainable growth and a coordinated customer experience within a three-day working week, with proportionate account coverage and targets.

We have an exciting opportunity for a Key Account Manager to join our friendly team. The position is part-time, working 22.5 hours a week (3 days) based in Middleton, Greater Manchester.

Strategic Account Management

- Maintain account plans with clear objectives, growth opportunities, risks and agreed actions across national and multi-site employers. - Map senior decision makers, operational contacts and influencers; build relationships across HR, learning and development, procurement and depot leadership. - Use consultative discovery and regular account reviews to understand skills needs, workforce plans and customer priorities.

Growth and New Employer Acquisition

- Grow existing accounts and proactively win new employers through targeted prospecting, networking, referrals and disciplined follow-up. - Present logistics apprenticeship solutions, prepare professional proposals and PowerPoint presentations, and negotiate and close opportunities within agreed authority. - Identify relevant other funded and commercial opportunities and refer them to the appropriate Mantra Group colleagues.

Sector and Product Knowledge

- Apply knowledge of logistics, transport and supply chain operations to recommend relevant apprenticeship pathways and workforce solutions. - Maintain product and funding knowledge; confirm eligibility, programme suitability and delivery capacity with relevant teams before making commitments.

CRM Pipeline and Forecasting

- Use CRM and digital tools confidently to record contacts, stakeholder maps, account activity, opportunities, next actions and customer commitments. - Maintain an accurate, qualified pipeline with realistic values, stages and expected start dates; provide timely forecasts and performance updates to the Sales Director.

Delivery Coordination and Retention

- Coordinate handover, onboarding and programme implementation with Development Coordinators, Operations and delivery teams. - Review customer feedback and learner participation, identify retention risks and escalate issues early to reduce avoidable withdrawals and resolve service concerns. - Apply and contribute to the Senior Account Manager’s best-practice framework for account planning and employer engagement, working collaboratively as colleagues.

Education and Knowledge

- Educated to Level 2 or equivalent, or able to demonstrate relevant equivalent experience. - Understanding of logistics, transport or supply chain employers and their workforce development needs. - Knowledge of apprenticeships and the wider funded and commercial training landscape, with a commitment to keeping knowledge current.

Experience

- Experience in B2B account management, employer engagement or business development, including managing existing customer relationships. - Evidence of growing accounts, proactively acquiring new customers and negotiating new and repeat business. - Experience of working to agreed targets, managing a pipeline and maintaining accurate CRM records and forecasts. - Experience of professional proposals and presentations coordinated handovers and resolving customer concerns.

Company Benefits

Generous time off – 31 days’ holiday including bank holidays, giving you plenty of time to recharge

Free eye care vouchers – because your health matters

Great social scene – enjoy subsidised team events, from summer celebrations to festive Christmas parties

Grow your career – access to a structured training package, including support for teaching qualifications

Hassle-free travel – free on-site parking available

Employee Car Repair Scheme – access reduced-cost car maintenance to keep you moving

Pension scheme – helping you plan for your future

Rewarding your success – discretionary profit-related bonus scheme

Wellbeing first – ongoing health & wellbeing initiatives to support you inside and outside of work

Making a difference – be part of our commitment to net zero and sustainability

Affordable healthcare – access to a cost-effective health plan

Support when you need it – 24/7 Employee Assistance Programme offering confidential advice and guidance

This organisation is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. We also prioritise the safeguarding and welfare of all staff.

The successful applicant will be required to agree to all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants.

If this is the role you’re looking for please apply today!