JR-212901 IT Support Specialist
# JR-212901 IT Support Specialist **Customertimes** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[IT-Support-Specialist]` `[Help-Desk-Technician]` `[Technical-Support-Specialist]` `[IT-Support-Technician]` `[L1-support]` `[IT-Support-Associate]` `[IT-Support-Analyst]` `[Junior-IT-Specialist]` `[Junior-IT-Support]` `[IT-Support-Jobs]` `[Junior-IT-Support-Engineer]` `[IT-Field-Support-Specialist]` `[Systems-Support-Specialist]` --- ### About the Role Hello, our name is Customertimes , but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries. About this job: We're looking for an IT Support Specialist to provide first-level online and desk-side support to our corporate users, resolving issues related to computers, software, hardware, peripherals, and networks. Location: Europe How you'll make an impact: - Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks; - Grant access, change, and reset passwords; - Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base; - Serve as the initial point of contact for troubleshooting hardware/software PC problems; - Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration; - Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment; - Log all calls and activities accurately in a tracking system; - Take on special projects and additional duties as assigned. What makes you a great fit: - 1+ year of experience performing level 1 help desk support as part of a corporate help desk/IT team; - Basic technical certification (A+, networking, MCP, etc.); - Strong customer service skills , a can-do attitude, and good follow-through skills; - Willingness to work with Jira; - Keen interest in and ability to learn new software and hardware; - Advanced knowledge of desktop computer hardware and software, including Microsoft Office; - Experience with a variety of platforms and systems, including Microsoft Windows 10 and Apple ( Mac ), is preferred; - Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring; - Proven analytical and problem-solving skills; - Ability to work well with others in a team environment requiring minimal supervision; - Good written and verbal communication skills in English and Russian. If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us? JD: JR-212901 Originally posted on Himalayas
- IT-Support-Specialist
- Help-Desk-Technician
- Technical-Support-Specialist
- IT-Support-Technician
- L1-support
- IT-Support-Associate
- IT-Support-Analyst
- Junior-IT-Specialist
- Junior-IT-Support
- IT-Support-Jobs
- Junior-IT-Support-Engineer
- IT-Field-Support-Specialist
- Systems-Support-Specialist
Наблюдалась 2026-10-11, впервые 2026-10-11, источник — Himalayas (JSON API).