JO-202540: Technical Support Representative
# JO-202540: Technical Support Representative **KonnectHub** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support]` `[Technical-Support-Representative]` `[Customer-Support]` `[IT-Support]` `[Help-Desk]` `[Technical-Support-Associate]` `[Customer-Technical-Support-Representative]` `[Technical-Customer-Support-Associate]` `[Technical-Support-Specialist]` `[Technical-Support-Technician]` `[Technical-Support-Analyst]` `[Technical-Support-Officer]` --- ### About the Role This is a remote position. Overview: We are seeking a Technical Support Representative with at least three years of hands-on experience providing customer and technical support. The ideal candidate is tech-savvy, solutions-driven, and able to troubleshoot efficiently while deliveringa professionaland positive customer experience. This role supports users through various communication channels and ensurestimelyresolution of technical issues. Key Responsibilities: - Provide technicalassistanceand support for incoming queries related to systems, software, hardware, or network concerns. - Diagnose and troubleshoot technical problems through phone, email, chat, or ticketing systems. - Document issues, solutions, and customer interactions thoroughly within internal systems. - Escalate complex cases to higher-level support teams when needed. - Guide users through step-by-step solutions and provide clear, easy-to-follow instructions. - Collaborate with internal teams to address recurring issues and improve customer support processes. - Maintain service-level targets while ensuringa high levelof customer satisfaction. - Stay updated on product features, system updates, and best practices. Requirements - Minimum of 3 years of experience in technical support or a similar customer-facing technical role. - Strong understanding of common operating systems (Windows, macOS, Linux is a plus). - Experience with troubleshooting software, hardware, and basic network issues. - Familiarity with ticketing systems and remote support tools. - Excellent verbal and written communication skills. - Ability to work independently in a remote environment. - Strong problem-solving skills and attention to detail. - Customer-centric mindset with the ability to remain calm and professional under pressure. Preferred Skills (Not Required): - Background in SaaS, telecommunications, IT services, or related fields. - Basic knowledge of scripting or command-line tools. - Experience supporting global customers across multiple time zones. Benefits - Permanent work from home - An inclusive and supportive work environment. - Competitive salary - Opportunities for career growth and professional development. - Supportive and collaborative team environment. Originally posted on Himalayas
- Technical-Support
- Technical-Support-Representative
- Customer-Support
- IT-Support
- Help-Desk
- Technical-Support-Associate
- Customer-Technical-Support-Representative
- Technical-Customer-Support-Associate
- Technical-Support-Specialist
- Technical-Support-Technician
- Technical-Support-Analyst
- Technical-Support-Officer
Наблюдалась 2026-10-15, впервые 2026-10-15, источник — Himalayas (JSON API).