JIRA Administrator & Operations Supervisor

About the role:

This role keeps Jira working as the central tool for planning, tracking, and reporting project delivery at FIS. It combines hands-on platform administration with daily oversight of how project teams use the system. The successful candidate will configure and maintain Jira, check that project records are complete and current, build workflows and automation that save teams time, and produce reports that show managers where work is late, blocked, or overloaded.

Projects at FIS follow waterfall, agile, or hybrid approaches, and Jira must support each one as agreed with the project. In practice, this means turning agreed processes into clear statuses, approvals, and completion rules while keeping report definitions the same across all projects, so results can be compared. The role works closely with Project Managers, Delivery Leads, project team members, and IT and Information Security.

The jobholder owns Jira administration, configuration quality, and report preparation within delegated authority. Project Managers and delivery owners remain accountable for commitments, priorities, estimates, and the accuracy of their teams' updates. Changes to shared configurations, security settings, paid applications, project baselines, or record deletion need approval from the designated owner. The position suits a methodical Jira professional who values accuracy, follows issues through to closure, and looks for ways to cut manual effort.

Responsibilities:

• Resolve Jira administration requests, user issues, configuration errors, and failed automation rules, and escalate platform or application problems to IT, Atlassian Support, or the relevant vendor when they cannot be fixed internally
• Set up and maintain projects, boards, issue types, fields, screens, filters, dashboards, and notification settings, along with each project's structure of epics, tasks, subtasks, milestones, releases, and dependencies
• Manage users, groups, project roles, and permissions in line with approved access rules, and carry out a monthly review of access and licenses
• Remove or archive outdated configurations, duplicate records, inactive users, and unused dashboards under the agreed retention and change procedures, and report the results each month
• Convert agreed project and business processes into clear Jira statuses, transitions, approvals, and completion rules, tailoring workflows to each project's delivery method without changing how results are reported
• Build and maintain automation for task assignment, reminders, escalations, notifications, and routine administration, and check daily for automation failures
• Assess each proposed change for its impact on other projects, shared settings, permissions, and reports, test significant changes before release, and keep a change log that is summarized weekly
• Check project records daily for missing owners, dates, estimates, dependencies, or acceptance criteria, and follow up with task owners on work that is overdue, blocked, inactive, or wrongly classified
• Track whether time is being logged and compare original estimates with effort recorded and remaining, flagging duplicate entries, broken task hierarchies, and mismatched statuses
• Escalate persistent information gaps or non-compliance to the responsible Project Manager or the PMO, and guide project-level administrators so that all projects are administered the same way
• Create and maintain JQL queries, filters, dashboards, and scheduled reports, issuing a daily exceptions summary and weekly project or program reports on progress, overdue work, blockers, dependencies, milestones, workload, and effort
• Check reports for accuracy before release, including how subtask effort rolls up to parent tasks, so nothing is counted twice, and explain any gaps in the underlying data and how they affect the results
• Provide reporting by project, team, individual, task, or period where authorized, and support approved data links between Jira and Confluence, Excel, or Power BI
• Onboard and train users, offer day-to-day guidance, and keep administration procedures, configuration records, user guides, and report definitions up to date
• Review recurring problems each month and recommend practical improvements that reduce manual work and make reports more dependable

Qualification:

• Close attention to detail, with the ability to spot missing, inconsistent, or unreliable project information and correct it before it reaches management reports
• Persistent, tactful follow-up, keeping task owners on top of overdue and blocked work and escalating through the right channels without straining working relationships
• Clear communication and writing skills, with the ability to explain Jira practices to users at every level, write plain procedures and guides, and present report findings to Project Managers and PMO leadership
• A structured, analytical approach to turning business processes into workable configurations, diagnosing faults, and checking report calculations
• Disciplined change control: assessing impact before acting, testing first, and recording what changed and why
• Practical understanding of waterfall, agile, and hybrid delivery, and respect for the way each project has chosen to work
• A service mindset, responding quickly to support requests and helping teams use Jira with minimal disruption to their work
• A drive to simplify, steadily reducing manual administration, outdated records, and repeat configuration problems
• Integrity and sound judgment with access rights and project data, working within delegated authority and seeking approval where a change requires it
• Bachelor’s degree in information technology, Information Systems, Engineering, or a related discipline, or equivalent practical experience
• Minimum of 3 years of hands-on Jira administration, preferably on Jira Cloud, supporting several projects at the same time
• Strong working knowledge of Jira workflows, schemes, permissions, custom fields, boards, and Jira Automation, gained by configuring them in live environments, is mandatory
• Proficiency in JQL, dashboards, and filters is essential, with a record of producing reliable delivery reports for project teams and management
• Proven experience diagnosing configuration problems and keeping project data accurate across multiple teams
• Working knowledge of waterfall, agile, and hybrid delivery, and of how to set up Jira to support each
• Atlassian administration certification is highly preferred; Confluence administration experience is an advantage
• Experience with Power BI reporting, the Jira REST API, or integrating Jira with Excel, Confluence, or business intelligence tools is desirable
• Experience supporting a PMO or a multi-vendor delivery environment is a significant advantage
• Fluency in English is mandatory, with strong spoken and written communication for user support, documentation, and coordination with project teams

Pay: QAR15,000.00 - QAR20,000.00 per month

Work Location: In person