IVI & Audio Hardware Quality Supervisor

The Quality Supervisor – Electronics Platforms Warranty & Customer Quality is responsible for leading the identification, containment, root-cause resolution, and prevention of warranty and customer quality issues affecting electronic platforms.

This role will provide focused leadership on 0, 1, and 3-Months-in-Service (MIS) warranty performance , Field Service Actions, customer satisfaction concerns, and warranty spending reduction.

The supervisor will work cross-functionally with Engineering, Manufacturing, Service, Supplier Quality, Purchasing, Finance, and other stakeholders to drive rapid problem resolution and prevent recurrence.

A key focus of the position is converting warranty and customer data into clear priorities, accountable actions, and measurable improvements in quality, customer satisfaction, and warranty cost .

Key Measures of Success

Performance should be evaluated through measures such as:

• 0/1/3 MIS warranty performance
• Warranty spending efficiency: CPR & Supplier Recovery Targets
• Closure and recurrence of major warranty issues
• Field Service Action execution and effectiveness
• Speed from issue detection to containment: Time to Detect and Time to Resolve issues
• Effectiveness of preventive actions and lessons learned

Early Warranty Quality and VFG Lead: 0, 1 and 3 MIS

• Lead Electronics Platforms warranty performance for 0, 1 and 3 Months in Service , with emphasis on early identification of emerging issues.
• Monitor warranty trends, failure modes, repair information, customer symptoms, and other available field data to identify emerging concerns.
• Establish priorities based on customer impact, occurrence, severity, trend, and financial exposure.
• Lead cross-functional reviews of significant warranty issues and ensure clear ownership, timing, containment, root cause, and permanent corrective actions.
• Drive lessons learned back into product development, validation, manufacturing, and supplier processes to prevent recurrence.

Field Service Actions

• Lead Electronics Platforms quality activities associated with Field Service Actions .
• Coordinate technical investigation, issue definition, affected population analysis, containment, corrective actions, and implementation readiness with the appropriate functional teams.
• Ensure field concerns have appropriate technical evidence, disciplined problem solving, and clear closure criteria.
• Monitor actions after implementation to verify effectiveness and prevent repeat concerns.

Warranty Spending Reduction

• Lead actions to reduce Electronics Platforms warranty spending through identification and prioritization of major warranty cost drivers.
• Develop a warranty cost reduction pipeline with accountable owners, actions, timing, and expected benefits.
• Challenge teams to address both technical root causes and the factors driving repair/replacement cost.
• Partner with Engineering, Service, Purchasing, Finance, Manufacturing, and suppliers to pursue cost-reduction opportunities while maintaining product quality and customer satisfaction.
• Track implemented actions to verify that expected warranty improvements and spending reductions are being realized.

Problem Solving & Quality Leadership

• Drive disciplined problem solving for significant warranty and customer quality issues using appropriate methodologies such as 8D, 5-Why, Ishikawa/fishbone analysis, fault-tree analysis, Pareto analysis, and statistical data analysis .
• Ensure actions address true root causes rather than symptoms.
• Escalate issues when progress, technical resolution, containment, or ownership does not meet business needs.
• Identify common failure mechanisms and systemic weaknesses across multiple electronic platforms.
• Drive prevention and institutionalization of lessons learned

Required

• Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline.
• Experience in automotive electronics, electrical systems, product engineering, manufacturing, service, or quality.
• Demonstrated experience solving complex product or field-quality problems.
• Experience with warranty data, field-performance analysis, or customer quality concerns.
• Strong analytical and structured problem-solving skills.
• Demonstrated ability to lead cross-functional teams and drive actions without relying solely on direct authority.
• Strong written, verbal, and executive-level communication skills.
• Ability to convert large amounts of technical and warranty information into clear priorities and actionable plans.

Preferred

• Experience with automotive electronic modules, electrical architectures, connectivity, infotainment, controls, power electronics, or related vehicle electronic systems.
• Experience with warranty cost analysis and cost-reduction initiatives.
• Experience supporting Field Service Actions or similar field-quality campaigns.
• Working knowledge of 8D, FMEA, Design Verification, Statistical Process Control, Pareto analysis, and root-cause analysis .
• Experience working across Product Development, Manufacturing, Suppliers, Service, and Finance.

Leadership Expectations

The successful candidate will be expected to:

• Own the problem through closure , not simply track actions.
• Maintain a strong customer-first mindset .
• Use data to establish priorities and challenge assumptions.
• Create urgency around emerging field and warranty concerns.
• Hold cross-functional teams accountable for commitments.
• Balance quality, customer satisfaction, technical risk, and warranty cost .
• Identify systemic opportunities rather than treating each warranty issue independently.
• Communicate complex technical issues simply and effectively to senior leadership.