(Italian) Customer Advisor for Streaming Platform
# (Italian) Customer Advisor for Streaming Platform **Eugenia Talent** · Portugal · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Technical-Support]` `[Streaming-Services]` `[Help-Desk]` `[Customer-Support-Specialist]` `[Remote-Italian-Speaking-Customer-Support-Specialist]` `[Italian-Speaking-Customer-Support-Representative]` `[Italian-Speaking-Customer-Service-Representative]` `[Bilingual-Italian-English-Customer-Support-Specialist]` --- ### About the Role Type of position Full-time position Key languages Fluent level of Italian Proficiency in English Sector Customer Service / Technical support About our Client Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you! This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide! As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience. The Offer - Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone. - Assist customers with billing inquiries, subscription management, and account troubleshooting. - Provide technical support for streaming devices, applications, and platform features. - Educate customers on product features, content offerings, and subscription options. - Document customer interactions and escalate complex issues to appropriate teams for resolution. - Proactively identify opportunities to improve the customer experience and streamline support processes. Requirements - Previous experience in a customer service or support role, preferably in a digital media or technology company. - Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner. - Strong problem-solving skills and the ability to troubleshoot technical issues independently. - Empathetic and patient demeanor with a customer-centric approach to service delivery. - Proficiency with computer systems, streaming devices, and digital platforms. - Ability to multitask and prioritize tasks in a fast-paced environment. - Flexibility to work in shifts, including evenings, weekends, and holidays, as needed. Benefits - Full Work from Home in Portugal - Salary package with monthly performance bonuses. - Meal & transport allowances. - Health insurance. - Accommodation provided for a special fee. - Initial training, and continuous learning opportunities. - Dynamic and collaborative work environment. The Process 1. Submit your application and dont forget to send an updated CV 2. Get a call by our Recruitment Specialist 3. Start your interview process 4. Get selected 5. Start your journey! Originally posted on Himalayas
- Customer-Service
- Technical-Support
- Streaming-Services
- Help-Desk
- Customer-Support-Specialist
- Remote-Italian-Speaking-Customer-Support-Specialist
- Italian-Speaking-Customer-Support-Representative
- Italian-Speaking-Customer-Service-Representative
- Bilingual-Italian-English-Customer-Support-Specialist
Наблюдалась 2026-10-02, впервые 2026-10-02, источник — Himalayas (JSON API).