IT Support (Temporary Role)

Job Title: IT Support Specialist Location: Doha, Qatar Employment Type: Full-time

Job Summary The IT Support Specialist provides first- and second-level technical support to end users, ensuring the smooth operation of hardware, software, networks and IT systems across the organization.

Key Responsibilities

• Respond to and resolve IT support requests via helpdesk, phone, email and in person
• Install, configure and maintain desktops, laptops, printers, mobile devices and peripherals
• Troubleshoot hardware, software, operating system and network connectivity issues
• Manage user accounts, access rights and passwords in Active Directory / Microsoft 365
• Support email, Microsoft Office, collaboration tools and business applications
• Assist with LAN/WAN, Wi-Fi, VPN and basic network administration
• Perform routine system maintenance, updates, patching and backups
• Maintain IT asset inventory and support documentation
• Escalate complex issues to senior engineers or vendors and follow up until resolved
• Ensure compliance with IT security policies and data protection standards
• Support onboarding and offboarding of employees (equipment setup and access)

Qualifications and Experience

• Bachelor’s degree or diploma in Information Technology, Computer Science or a related field
• 2–5 years of experience in IT support or helpdesk roles
• Experience in Qatar or the GCC is an advantage

Technical Skills

• Windows 10/11, macOS and Microsoft 365 administration
• Active Directory, Group Policy and Azure AD / Entra ID
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Ticketing systems (e.g., ServiceNow, Jira Service Management, Freshservice)
• Basic knowledge of servers, virtualization and backup solutions

Preferred Certifications

• CompTIA A+, Network+ or Security+
• Microsoft 365 Certified: Modern Desktop Administrator or similar
• ITIL Foundation

Soft Skills

• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to work independently and prioritize multiple tasks
• Willingness to work shifts or on call when required

Pay: QAR3,000.00 - QAR3,500.00 per month

Application Question(s):

• Are you currently residing in Qatar with a valid QID? (Yes / No)
• Do you have a minimum of 3–5 years of experience in IT support? (Yes / No) If yes, please mention your total years of experience.
• The offered salary is QAR 3,500 per month (all-inclusive). Are you comfortable with this package? (Yes / No)
• Are you available to join immediately? (Yes / No) If not, please mention your earliest joining date.

Work Location: In person