IT Support & Systems Administrator

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

The Opportunity

TouchCare is seeking a hands-on, AI-fluent IT Support & Systems Administrator to own the day-to-day employee technology experience at our Stamford headquarters.

You'll be the go-to resource for everything from laptop setup and new-hire onboarding to systems administration, troubleshooting, security, and SaaS management.

We're looking for a proactive problem-solver who takes ownership, delivers exceptional employee support, and embraces AI and automation to help us work smarter as we grow.

What You'll Do

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Employee Technology: Configure, deploy, maintain, and troubleshoot laptops, peripherals, office equipment, Wi-Fi, and conference room technology.

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Onboarding & Offboarding: Own IT readiness from Day 1, including equipment, accounts, permissions, MFA, and secure access removal upon departure.

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Systems Administration: Manage user accounts, permissions, licenses, and troubleshooting across Google Workspace, Zendesk, Vitally, Salesforce, HubSpot, ElevenLabs, and other SaaS platforms.

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IT Support: Serve as the primary onsite resource for employee technology needs, resolving issues efficiently and coordinating vendor support when needed.

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Security & Compliance: Maintain device security, endpoint protection, access controls, and documentation while supporting HIPAA, SOC 2, Vanta, and audit readiness.

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Asset Management: Track company equipment, software licenses, device assignments, replacements, and lifecycle management.

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AI & Automation: Leverage AI tools to improve troubleshooting, documentation, workflows, and employee support while promoting responsible AI adoption.

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Process Improvement: Build scalable IT procedures, onboarding checklists, and self-service resources as TouchCare grows.

What You Bring

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3+ years of experience in IT support, desktop support, systems administration, or a related role.

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Strong hands-on experience configuring, deploying, and troubleshooting employee computers and office technology.

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Experience administering Google Workspace , SaaS applications, user permissions, MFA, and access management.

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Knowledge of endpoint security, device management, software licensing, and IT asset tracking.

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Practical experience using generative AI tools and an interest in automation.

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Strong troubleshooting, organization, documentation, and communication skills.

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A service-first mindset with the ability to work independently and own issues through resolution.

Nice to Have

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Healthcare or health-tech experience.

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Familiarity with HIPAA, SOC 2, Vanta, or related security frameworks.

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Experience with Zendesk, Vitally, Salesforce, HubSpot, or ElevenLabs.

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Experience with workflow automation, managed IT partners, or building internal IT processes.

You'll Thrive Here If You Are...

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Hands-On: You enjoy solving problems, setting up technology, and being the person people rely on.

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Proactive: You anticipate needs and address issues before they become problems.

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AI-Curious: You actively explore how AI and automation can improve everyday work.

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Organized: You value documentation, security, and reliable processes.

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Service-Oriented: You communicate clearly and genuinely enjoy helping people.

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Accountable: You take ownership and follow through.

What Success Looks Like

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Day 1 Ready: Every new hire has secure, fully functioning technology and systems access.

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Employees Supported: Technology issues are resolved quickly and effectively.

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Systems Secure: Devices, permissions, and processes meet security and compliance requirements.

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Operations Scalable: IT workflows become increasingly standardized, automated, and efficient.

Why TouchCare?

Join a growing healthcare technology company where you'll have the opportunity to own and shape our internal IT function , introduce smarter processes, and make an immediate impact on the employee experience.

You'll work closely with leadership and cross-functional teams in a collaborative, fast-paced environment that values initiative, innovation, and continuous improvement.

Compensation & Benefits

Base Salary: $60,000–$80,000 annually, based on experience, skills, and qualifications.

Benefits: Medical, dental, vision, paid time off, parental leave, and additional company-sponsored benefits.

Location: Stamford, CT headquarters. This is a fully onsite position, 5 days per week.