IT Support Services I-Quick Fix

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

IT Support Services I-Quick Fix

We are looking for a skilled IT Support Services I-Quick Fix professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Quick Fix will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.

Key Responsibilities:

· Responsible for resolving support tickets from our contract customers and assisting in scheduling tickets for the various levels of the team. · Work in a team environment with other engineers, technicians and non-technical staff of varying experience. · Provide troubleshooting, desktop support, networking, public cloud, and customer service skills within a 30-minute timeframe. · Support clients with various configurations of the Microsoft platform, with a strong focus on the Microsoft Suite such as Office 365, Microsoft 365, and Azure. · Engage with customers and build relationships with the supported users. · Determine the level of urgency and priority of incoming customer tickets. · Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required. Document tickets well for escalation and documentation needs. · Make outbound calls and emails to schedule service appointments. · Actively assist with updating and improving all documented processes related to Help Desk and Dispatch. · Maintain compliance with all company policies and procedures. · Answer phone calls and triage issues. · Other duties as assigned.

Key Qualifications:

· Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience). · 1+ years of experience in IT support, technical support, or a related role. · Proficiency with operating systems (e.g., Windows, macOS, Linux) and standard software applications. · Strong understanding of networking concepts, including TCP/IP, DNS, and VPN. · Experience with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk, JIRA). · Excellent troubleshooting skills with the ability to resolve technical issues efficiently. · Strong communication skills, both written and verbal, with a customer-service focus. · Ability to work independently and in a team, manage time effectively, and prioritize tasks.

Preferred Experience:

· Experience with ConnectWise. · Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900. · Experience with cloud platforms like AWS, Azure, or Google Workspace. · Knowledge of ITIL practices and IT service management.

Why you’ll love working here

At Courser , we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

· Competitive benefits package, including medical, dental, vision, and life insurance · 401k match · Unlimited vacation time* · Paid sick time · 10 Holidays including your Birthday and a Floating Holiday! · Healthy Lifestyle reimbursement · Amazon Prime reimbursement · 40 Hours for Volunteer Time · Paid parental leave · Reimbursement for ongoing education and certifications · Learning and development programs

*Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Originally posted on Himalayas