IT Support & Operations Lead / Senior System Administrator

VillaCarte Group is an international development group based in Phuket, operating across real estate, hospitality, and proptech. We are looking for a strong IT professional who will take ownership of office IT support and corporate service operations.

Here you can find more information about our corporate culture and benefits: https://vcg-why-work-with-us.netlify.app/

Location: Phuket, Thailand Format: On-site, relocation required Reports to: CIO

Responsibilities — Own the IT Support function end to end and make sure every request is logged, resolved, or properly escalated — Set up and maintain a simple, clear support process with one request channel, defined priorities, and regular reporting on ticket volume, categories, and response times — Act as the technical lead for the IT Support specialist: set standards, review work, and serve as the escalation point for more complex issues — Stay hands-on and work on tickets yourself when the queue is busy — Own office IT infrastructure, including Windows/macOS devices, LAN/Wi-Fi, printers and peripherals, VPN access, and basic endpoint hygiene — Administer the company’s SaaS portfolio, including Google Workspace, ClickUp, Slack, Zoom, Dropbox, Cloudflare, Namecheap, Miro, Figma, QuickBooks, Adobe CC, VPN, and other services — Manage user access, provisioning and deprovisioning, and keep access rights aligned with current employees and responsibilities — Own subscriptions, billing, renewals, license usage, and seat counts — Maintain an up-to-date internal services inventory, including owners, costs, seats, and renewal dates — Act as the main point of contact for third-party vendors — Handle day-to-day Google Workspace and other service administration at the user, group, and access level

First 3 Months During the first three months, we expect you to: — Get familiar with the current IT landscape, equipment, infrastructure, and services — Understand the real support workload and key pain points — Identify what works well and what needs improvement — Build a clear improvement plan covering tools, processes, priorities, and support capacity — In parallel, take over SaaS administration, access management, billing, and license control

Requirements — 5+ years of experience in IT Support / System Administration — At least 2 years of experience being accountable for IT Support as a function, not only working as part of a support team — Strong hands-on troubleshooting skills across Windows/macOS, LAN/Wi-Fi, and office peripherals — Experience managing SaaS services from the operational side: user access, provisioning, billing, licenses, seats, and renewals — Comfortable working as a player-coach: able to lead and set standards, while still willing to handle tickets directly — English level B1+ due to the international team — Based in Phuket or ready to relocate

Nice to Have — Google Workspace administration experience — Basic Linux/server knowledge — Familiarity with AI tools such as ChatGPT, Claude, or n8n — Vendor negotiation experience — Experience in real estate, hospitality, proptech, or a fast-moving company

What We Offer — On-site role in Phuket within an international company — High level of ownership and autonomy — Opportunity to improve and shape IT Support processes, not just execute incoming requests — Direct interaction with the CIO — Collaboration with DevOps, Security, and Automation teams — Relocation support