IT Support Engineer - Mexico
# IT Support Engineer - Mexico **My IT Crew** · Mexico · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[IT-Support]` `[Technical-Support]` `[Help-Desk]` `[IT-Engineering]` `[Support-Engineer]` `[IT-Support-Engineer]` `[Bilingual-Spanish-Technical-Support-Engineer]` `[Remote-IT-Support-Engineer]` `[Senior-IT-Support-Engineer]` `[Technical-Support-Engineer]` --- ### About the Role Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew . At My IT Crew , being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means to deliver IT services, with a focus on empowering people, solving complex problems, and creating a culture where both our clients and team members thrive. Our client satisfaction? A steady 97%. Our toolbox? Always stocked with the latest tech to make your job smoother and our support best-in-class. Our culture? One where every voice matters, new ideas are celebrated, and you're more than just a cog in the wheel. Now, we're looking for a Support Engineer who is obsessed with problem-solving and delivering an exceptional client experience—someone who is ready to make a real impact. Position: Support Engineer Location: Remote Department: Service Delivery Hours: 9 am - 6 pm EST (New York City time zone) What You'll Do As a Support Engineer, you'll be on the front lines, ensuring our clients' technology runs flawlessly. You won't just be fixing things; you'll be a trusted partner. You'll: - Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. - Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. - Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach. - Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed. - Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end. - Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward. - Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support. What You Bring We're looking for a problem-solver who is part tech wizard, part customer champion. You're a proven executor with a "no ego" approach, always willing to help a teammate and drive our collective goals. You'll bring: - Required: Previous experience working for a Managed Service Provider (MSP), supporting multiple clients in a fast-paced service desk or engineering environment. - Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies. - Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP. - Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi. - A passion for excellent customer service and a proven ability to build trust and defuse tough situations. - A track record of creating heavy internal documentation that helps your teammates grow and learn. - Experience with Remote Access Solutions like Remote Desktop and RemoteApps. - An eagerness to learn and a collaborative spirit—you enjoy helping others move forward. Why You'll Love It Here - A culture where you are more than a number. Your voice is heard, and your ideas can directly shape our processes. - Access to world-class tools and documentation that's actually useful, putting solutions at your fingertips. - Real opportunities for growth through team-led training and exposure to cutting-edge technology. - A company that rewards initiative, values growth, and supports your professional journey. - A team that listens, learns, and collaborates to win together. If you're ready to step into a role where your technical skills make a tangible impact and you're valued as a key team member, this is your next move. Let's talk. My IT Crew isn't just a place to work, it's a place to grow, solve, and thrive. Salary: $10-$12 Originally posted on Himalayas
- IT-Support
- Technical-Support
- Help-Desk
- IT-Engineering
- Support-Engineer
- IT-Support-Engineer
- Bilingual-Spanish-Technical-Support-Engineer
- Remote-IT-Support-Engineer
- Senior-IT-Support-Engineer
- Technical-Support-Engineer
Наблюдалась 2026-10-06, впервые 2026-10-06, источник — Himalayas (JSON API).