IT Support Engineer - Helpdesk ServiceDesk (Work from home)
# IT Support Engineer - Helpdesk ServiceDesk (Work from home) **EasyITGuys** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 💰 **Компенсация:** `$45,000 – $55,000` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support]` `[IT-Support]` `[Help-Desk]` `[MSP]` `[IT-Consulting]` `[Remote-IT-Support-Engineer]` `[IT-Helpdesk-Engineer]` `[Helpdesk-Engineer]` `[IT-Helpdesk-Technician]` `[IT-Support-Engineer]` `[Remote-IT-Support-Technician]` `[Remote-Support-Engineer]` `[ServiceDesk-Engineer]` `[Remote-IT-Support-Specialist]` `[Service-Desk-Analyst]` `[Support-Engineer]` --- ### About the Role Are You Our Next Team Member? Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you! About EasyITGuys Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys , we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!” 📌 Learn more about us: About Us | Client Ticket Surveys | Public Reviews 📌 Follow us: Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok The Opportunity 📍 Position: IT Sales & Support Engineer / Consultant / Specialist 📍 Location: 100% Remote (U.S. only) 📍 Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST 📍 Type: Full-Time, Hourly What You’ll Do - Provide technical support and IT consulting for business clients - Solve IT challenges through troubleshooting and software solutions - Balance support and sales —help clients while identifying their technology needs - Work closely with businesses, building strong, long-term relationships - Continue expanding your knowledge in a fast-paced, evolving IT environment Who We’re Looking For Industry Experience ✅ MSP/MSSP Experience: 3-5+ years ✅ IT Support Experience: 3-5+ years ✅ IT Sales Experience: 1-2+ years ✅ Client Segment Experience: 3-5+ years supporting businesses ✅ Remote/Hybrid Experience: 2-3+ years Core Technical Skills (1-3 Years Preferred) 🖥 Support & Systems (Highly Desirable) - Microsoft Teams, Microsoft 365 - Repairshopr / Syncro - Keeper Password Manager - ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!) - Monday.com 🛠 Devices & Infrastructure - Fortinet Firewalls, Switches, APs - SonicWALL Firewalls, Switches, APs - Ubiquiti Routers, Switches, and APs 🔧 Additional Skills - Typing speed: 40 WPM minimum, 60+ WPM preferred - AS/BS Degree preferred - Certifications (CompTIA, Microsoft, Cisco, etc.) a plus Required Skills & Experience - Active Directory & Group Policy - Windows OS, Microsoft Office, Windows Server, VPN Configuration - Office 365 Administration - Strong customer relationship & sales skills - Ability to train and support non-technical users - Excellent time management & prioritization - Experience with onsite services & projects Sales & Customer Success – Excellence is Our Standard ⭐ - Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference. - Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact ( Employee Awards & Recognition ) - Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics . What You Get – Be Part of Something Bigger 🚀 We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success. 💰 Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work. 🏥 Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being. 📈 Future-Focused – 401K & Retirement Benefits to build financial security. 🎯 Professional Growth – Continuously level up your skills, knowledge, and expertise 🌴 Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. 💡 Your Voice Matters – A small-business culture where your ideas make an impact. ⚡ High-Energy, Fast-Paced Work – A team of go-getters who love what they do. Ready to Join the Team? Apply today and become a part of EasyITGuys ! Salary: 45000 - 55000Experience: 3 - 5 years Originally posted on Himalayas
- Technical-Support
- IT-Support
- Help-Desk
- MSP
- IT-Consulting
- Remote-IT-Support-Engineer
- IT-Helpdesk-Engineer
- Helpdesk-Engineer
- IT-Helpdesk-Technician
- IT-Support-Engineer
- Remote-IT-Support-Technician
- Remote-Support-Engineer
- ServiceDesk-Engineer
- Remote-IT-Support-Specialist
- Service-Desk-Analyst
- Support-Engineer
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).