IT Support Engineer
# IT Support Engineer **VaporVM** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Date Posted: 29 September, 2026 Industry: IT Services and IT Consulting Location: VAPORVM IT SERVICES DMCC Job Description: Key Responsibilities User Support & Incident Management - Provide technical support for desktops, laptops, printers, mobile devices, and business applications. - Respond to support requests through ticketing systems, email, phone, and in-person interactions. - Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues. - Escalate complex issues to senior engineers or vendors when required. - Maintain accurate records of incidents, service requests, and resolutions. System Administration - Install, configure, and maintain Windows operating systems and standard business applications. - Manage user accounts, permissions, and access controls in Active Directory and Microsoft 365. - Perform regular software updates, patch management, and system maintenance activities. - Monitor system performance and proactively identify potential issues. Network Support - Assist in maintaining LAN, WAN, Wi-Fi, VPN, and internet connectivity. - Troubleshoot network-related issues and coordinate with service providers when necessary. - Support basic configuration and maintenance of switches, routers, and firewalls. Hardware & Asset Management - Install, configure, and deploy IT equipment for new employees. - Perform hardware upgrades, repairs, and replacements. - Maintain inventory records of IT assets and software licenses. - Coordinate equipment procurement and warranty claims. Cybersecurity Support - Enforce IT security policies and procedures. - Support endpoint protection, antivirus, MFA, and access management solutions. - Assist with security awareness initiatives and user education. - Report and respond to security incidents according to established procedures. Documentation & Continuous Improvement - Create and maintain technical documentation, user guides, and knowledge base articles. - Develop standard operating procedures (SOPs) for common IT processes. - Recommend improvements to enhance system reliability and user experience. Required Qualifications Education - Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field. - Relevant certifications are an advantage. Experience - 2 to 5 years of experience in IT support, helpdesk, or system administration roles. - Experience supporting enterprise environments with Microsoft technologies. Technical Skills - Windows 10/11 administration and troubleshooting. - Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint). - Active Directory and Group Policy management. - Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). - Hardware and peripheral support. - IT ticketing systems and remote support tools. - Endpoint security and antivirus solutions. Preferred Certifications - Microsoft Certified: Modern Desktop Administrator Associate. - Microsoft 365 Fundamentals (MS-900). - CompTIA A+. - CompTIA Network+. - ITIL Foundation. Soft Skills - Excellent problem-solving and analytical abilities. - Strong customer service orientation. - Effective verbal and written communication skills. - Ability to prioritize and manage multiple tasks. - Team-oriented with the ability to work independently. - Strong attention to detail and documentation.
Наблюдалась 2026-10-07, впервые 2026-09-29, источник — Indeed.