IT Support Engineer
# IT Support Engineer **Propharma Medical Supplies** · Abu Dhabi · `On-site` 🕒 **Статус:** *Опубликовано: 27 дней назад* · *Источник: Indeed* --- ### About the Role We are looking for an *IT Support Engineer* with strong hands-on experience in L1/L2 technical support, troubleshooting, networking, servers, and IT infrastructure. Key Responsibilities * Provide onsite and remote L1/L2 IT support to users and clients. * Install, configure, and troubleshoot PCs, laptops, printers, scanners, and other IT equipment. * Troubleshoot Windows, Microsoft Office, Outlook/email, software, and hardware issues. * Configure and troubleshoot LAN, Wi-Fi, switches, routers, cabling, and network connectivity. * Configure and troubleshoot FortiGate Firewall and VPN. * Install, configure, and maintain Windows Servers, Active Directory, DNS/DHCP, and user accounts. * Install and troubleshoot Avaya/PABX phone systems and CCTV. * Provide technical support for ERP and HIMS applications. * Handle helpdesk tickets, emails, and client requests within agreed SLA. * Maintain IT inventory, documentation, and support reports. * Coordinate with vendors and remote support teams when required. * Conduct site visits, identify IT issues, prepare reports/BOQ/SOW, and ensure customer satisfaction. Requirements * Diploma/Bachelor's degree in IT, Computer Science, or related field. * 2–5 years of relevant IT support experience. * Strong troubleshooting and customer-service skills. * Hands-on knowledge of FortiGate, VPN, Windows Server, networking, Avaya/PABX, ERP/HIMS, and desktop support. * CCNA, Fortinet, Microsoft, A+, or similar certifications are an advantage. * Good communication skills and ability to work independently. Pay: AED2,076.22 - AED6,645.14 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-08-20, источник — Indeed.