IT Support Engineer
# IT Support Engineer **Insurance Support Services International Corporation** · Taguig · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Bonifacio Global City, Taguig City , Philippines Join ISSI Corp as a key player in our innovative and technological advances. As an IT Support Engineer, you provide system administration and Level 1/2 support to the Manila and US operations. This will be achieved through communicating and collaborating with US IT team in analyzing and resolving IT incidents and service requests. This role is responsible for providing onsite desktop, network and cloud support, and resolving incidents within agreed Service Levels. Customer Service Problem-Solving Resilience and Adaptability Innovation Communication Responsibilities Level 1/2 support across both US and Philippines Provide clear, courteous and professional support to all internal and external customers Ensure helpdesk tasks are attended to within specified SLA’s and that all tasks are logged and actioned in accordance with company Incident and Service request processes Taking ownership in the creation and upkeep of appropriate operational documentation Assisting in the procurement process for approved equipment and services from pre-approved suppliers Incident recording, resolution (including remote support), and escalation, across a variety of computing and communications environments Provide support to US Service Delivery Manager in reporting vendor and service provider performance against specified SLA’s Setup of new desk for staff including PCs and networking Setup of softphones connecting into call center system Setup of new network/server equipment in the IT networking room within approved change management process Management and monitoring of network links back to US, working with local provider for troubleshooting Troubleshoot performance issues within both VDI and network Overflow for helpdesk back to US Must Have 3+ years’ experience in Networking Support and Desktop Support preferably in BPO/call center environment Bachelor’s/College Degree in Computer Science/Information Technology or equivalent Trouble Shooting advanced computer hardware and software problems Proven experience in supporting Windows 7 (and later versions) and Virtual Desktops (Citrix) Proven experience in administering Windows Server 2008/2012 Proven experience on Microsoft Exchange 2013, Active directory, Terminal services In depth understanding of LAN / WAN, DNS, DHCP, VPN, Fortinet firewall, Cisco/HP switches (preferred but not required) Exposure to VDI products and platforms Experience working with a geographically dispersed virtual team Excellent English communication and interpersonal skills Strong customer service focus and an ability to analyze and prioritize an issue Advanced knowledge of Windows 10 and the ability to configure the Windows environment Perks & Benefits We believe in recognizing and rewarding your hard work. Here's a glimpse of what you can expect when you join our team: Paid Time Off Maintain a healthy work-life balance with generous paid time off. Team Building & Recreation Connect with colleagues through sports activities, team-building events, and regular social gatherings. Complimentary Meals & Snacks Stay energized and focused with free meals, snacks, and drinks throughout your workday. Competitive Compensation We offer an attractive salary package commensurate with your skills and experience. 14th Month Pay As a token of our appreciation, enjoy a 14th-month bonus upon regularization. Comprehensive Health Insurance Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare. Build a rewarding career
Наблюдалась 2026-09-22, впервые 2026-09-18, источник — Indeed.