IT Support Engineer

We are looking for a proactive and detail-oriented IT Support Engineer to manage, maintain, and secure our internal corporate technology environment. In this role, you will be the backbone of our daily operations, provisioning hardware, managing cloud environments, troubleshooting network infrastructure, and resolving internal staff and clients technical roadblocks. Your goal is to ensure high system uptime, secure endpoints, and optimal hardware performance across the entire organization.

Key Responsibilities

• Infrastructure Management: Deploy, configure, and maintain office hardware, including laptops, desktops, servers, network printers, VoIP phone systems, and conference room AV gear.
• Network & Security Admin: Monitor, troubleshoot, and optimize local area networks (LAN), wireless systems (Wi-Fi), firewalls, switch configurations, and secure corporate VPN access.
• Identity & Access Control: Manage user onboarding and offboarding, provisioning accounts, access rights, and security groups using Active Directory, Entra ID (Azure AD), or Okta.
• Endpoint Security: Enforce corporate security policies by maintaining endpoint protection software (EDR/Antivirus), handling patch management, and monitoring security alerts.
• Incident Response: Standardize incoming support requests using platforms like Jira or ServiceNow, diagnosing hardware failures and OS-level corruption under strict internal SLAs.
• Mobile Device Management (MDM): Oversee corporate mobile asset enrollment and compliance profile distributions via tools like Microsoft Intune or Jamf Pro.
• Asset Management: Track corporate hardware, software license allocations, and procurement lifecycles to optimize IT budget spending.

Required Technical Skills

• Operating Systems: Advanced deployment, imaging, and troubleshooting experience across Windows, macOS, and Linux servers/workstations.
• Cloud Productivity Suites: Administration of enterprise SaaS platforms, specifically Microsoft 365 Admin Center and Google Workspace.
• Networking Fundamentals: Deep understanding of network protocols, subnets, routing, DNS architectures, DHCP, and VLAN segmentation.
• Hardware Knowledge: Strong aptitude for physical server maintenance, computer component replacements, and fiber/ethernet structured cabling.
• Automation & Scripting: Familiarity with PowerShell or Bash to automate repetitive system tasks, configurations, or software updates.

Soft Skills & Core Competencies

• Resourceful Problem-Solving: Ability to systematically isolate systemic failures and maintain composure during critical internal network outages.
• Clear Documentation: Dedication to writing precise, repeatable internal IT wikis, change management logs, and disaster recovery playbooks.
• Interpersonal Communication: Patient, collaborative demeanor when guiding colleagues/Clients across different teams through technical issues.

Education, Experience & Certifications

• Education: Bachelor’s degree in Computer Science, Cyber Security, Network Engineering, or equivalent practical enterprise experience.
• Experience: 2–4 years of experience working as a System Administrator, Network Technician, or Tier 2/3 Helpdesk Engineer.
• Preferred Certifications: CompTIA Network+ / Security+, Cisco CCNA, Microsoft Certified: Identity and Access Administrator, or ITIL v4 Foundations.

Pay: From AED3,500.00 per month

Work Location: Hybrid remote in Dubai