IT Support Engineer
# IT Support Engineer **Al Haktur IT Solutions** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 8 дней назад* · *Источник: Indeed* --- ### About the Role Al Haktur IT Solutions is looking for a skilled and customer-focused IT Support Engineer to provide technical assistance and maintain reliable IT systems in Dubai . The role involves troubleshooting hardware and software issues, supporting users, maintaining networks, managing devices, and assisting with IT security and system administration. The ideal candidate should have strong problem-solving abilities, good technical knowledge, and a professional approach to supporting employees and business operations. Key Responsibilities - Provide first- and second-level IT technical support to employees and authorized users. - Diagnose and resolve hardware, software, network, and connectivity issues. - Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment. - Set up workstations, user accounts, email accounts, and required business applications. - Troubleshoot Windows operating systems and common desktop applications. - Support Microsoft 365 applications, email, Teams, and other workplace productivity tools. - Assist with user account creation, password resets, permissions, and access management. - Monitor and troubleshoot LAN, Wi-Fi, VPN, internet, and basic network connectivity issues. - Configure and maintain network devices such as switches, routers, and wireless access points when required. - Perform software installations, updates, patches, and system upgrades. - Maintain accurate records of IT assets, equipment, licenses, and assigned devices. - Manage IT support tickets and ensure issues are followed up and resolved within appropriate timelines. - Provide remote and on-site technical support when required. - Assist users with application configuration and basic technical training. - Perform routine system checks and preventive maintenance. - Support data backup procedures and assist with data recovery activities when necessary. - Follow company procedures for IT security, access control, and data protection . - Assist with antivirus, endpoint security, software updates, and security monitoring. - Identify recurring technical problems and recommend practical solutions. - Coordinate with vendors and external service providers for hardware, software, network, and maintenance issues. - Document troubleshooting steps, resolutions, system configurations, and technical procedures. - Assist senior IT staff with infrastructure projects, upgrades, and system deployments. - Maintain confidentiality of company systems, credentials, customer information, and business data. - Ensure IT equipment is properly maintained and used according to company policies. - Perform other IT support and technical duties assigned by management. Requirements - Bachelor’s degree or diploma in Information Technology, Computer Science, Networking , or a related field. - Previous experience as an IT Support Engineer, IT Support Technician, System Administrator, or similar role. - Strong knowledge of Windows operating systems and desktop troubleshooting. - Good understanding of computer hardware, networking, and software installation. - Familiarity with Microsoft 365, Active Directory, DNS, DHCP, TCP/IP , and basic network troubleshooting. - Experience with printers, scanners, laptops, desktops, and other office IT equipment. - Knowledge of antivirus, endpoint security, backup, and basic cybersecurity practices. - Good troubleshooting and problem-solving skills. - Strong communication and customer-service abilities. - Ability to explain technical issues clearly to non-technical users. - Good documentation and time-management skills. - Ability to work independently and as part of an IT team. - Relevant IT certifications such as CompTIA, Microsoft, Cisco, or equivalent are an advantage. Skills & Competencies - IT technical support - Hardware and software troubleshooting - Windows administration - Microsoft 365 support - Active Directory - LAN and Wi-Fi troubleshooting - TCP/IP, DNS, and DHCP - Network device support - IT asset management - User account management - Endpoint security - Backup and recovery support - IT documentation - Remote and on-site support - Problem-solving - Customer service and communication Why Join Al Haktur IT Solutions? The IT Support Engineer position at Al Haktur IT Solutions in Dubai offers an opportunity to work with a range of business technology systems while developing practical experience in technical support, networking, Microsoft 365, device management, and IT security. The role provides valuable exposure to real-world IT operations and allows professionals to strengthen their troubleshooting and infrastructure skills while building their career in Dubai’s technology sector.
Наблюдалась 2026-10-07, впервые 2026-09-28, источник — Indeed.