IT Support Assistant / IT Support Specialist / IT Support Engineer

Role Description The Director role at Expertview is a full-time, on-site position based in Gurugram. The Director will oversee strategic planning, delivery, and performance of IT services and solutions, ensuring alignment with business goals and client expectations. Day-to-day responsibilities include leading cross-functional teams, managing key client relationships, driving operational excellence, and monitoring project timelines, budgets, and quality standards. The Director will collaborate with senior leadership to identify growth opportunities, refine service offerings, and implement best practices across the organization. This role also involves mentoring managers, establishing clear performance metrics, and fostering a culture of accountability, continuous improvement, and innovation.

Qualifications

• Demonstrated leadership experience in IT services or technology consulting, including team and budget management.
• Strong strategic planning, project management, and operational oversight skills.
• Proven ability to build and maintain long-term client relationships and manage stakeholder expectations.
• Excellent communication, negotiation, and decision-making skills, with the ability to collaborate across departments.
• Experience driving digital transformation, process optimization, and adoption of emerging technologies.
• Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Ability to work on-site in Gurugram and coordinate multiple initiatives in a fast-paced environment.
• Prior experience in a director-level or senior management role in an IT or services organization is highly beneficial.