IT support analyst

Position

Description

Very Special Kids believes that all children and young people have the right to

quality of life, no matter how long or short their life may be.

Position Title: IT Support Analyst

Location: Malvern

Department Corporate

Reporting To: I.T. Manager

Main Purpose of

Position:

The IT Support Analyst will assist the IT Team in the upkeep and support

of our I.T. systems and applications. This will ensure our Staff have the

knowledge and access to systems, data and reports that supports them

to work efficiently and effectively.

Number of

Direct Reports

None

Decision Making

Authority

As per Very Special Kids’ Delegation of Authority

Key

Relationships

Internal:

• Chief Executive Officer
• GM Business & Finance
• I.T. Team
• Family Support Practitioners
• Hospice Staff
• Fundraising and Marketing Team

External:

• Donors and supporters (individuals, organisations, groups)
• Very Special Kids’ families
• Bridged IT Support
• General public and visitors

vsk.org.au

Key Selection

Criteria

Qualifications/ Education Training and Experience

• Tertiary qualifications in IT or commensurate IT support experience
• Knowledge of IT use cases in Fundraising, Events and Clinical

Management and Patient Administration settings

Knowledge and Skills

• IT Project and Change Management experience
• Strong communication skills with experience in working with diverse

teams

• Ability to analyse data and compile and present information, reports

and correspondence

• Ability to develop training materials, learning objectives and train

staff on systems

• Advanced proficiency in both administering an M365 environment

and supporting M365 applications including Co-Pilot

• Experience in using Co-Pilot, Powershell, Power Platform and

Powerquery to automate or streamline business processes

Personal Attributes

• Excellent interpersonal and communication skills, both written and

verbal, to deliver engaging and effective training sessions engaging

with a range of stakeholders

• Ability to work well under pressure and be flexible to changing

priorities and environment.

• Demonstrated high levels of initiative and self-actualisation
• Strong values connection with the Very Special Kids values and

genuine empathetic regard for people

Key Areas of Responsibility

Systems Training and Development Key Performance Indicators

• Coordinate and help develop MasterCare training
• Deliver onboarding training to new staff on

relevant I.T. systems

• Ongoing development and maintenance of training

resources

• Creation of training plans and

Calendar of training activities

IT Systems Support Key Performance Indicators

• Support staff in their daily use of I.T systems
• Create and maintain IT documentation and user

guides

• Work with VSK’s Managed Service Provider to

ensure processes and issues are handled

effectively and efficiently

• Review and develop system practices and

processes with operational staff

• Troubleshoot computer, printer and AV hardware

issues

• Provide application support for MasterCare
• Identifiable improvements of

staff skills and reduction in

ongoing staff queries/incidents

• Introduction of new

functionality/processes to

improve and automate workflow

vsk.org.au

Quality, Safety, and Improvement

Very Special Kids employees have a responsibility and accountability to contribute to the

organisation’s commitment to Quality, Safety, and Improvement by:

• Acting in accordance and complying with all relevant Safety and Quality policies and

procedures

• Identifying risks, reporting, and being actively involved in risk mitigation strategies
• Participating in and actively contributing to quality improvement programs
• Complying with the requirements of the National Safety & Quality Health Service

Standards

• Complying with all relevant clinical and/or competency standards
• Complying with the principles of Patient and Family Centred Care that relate to this

position

• Complying with the principles of Child Safe Standards that relate to this position

Conditions of Service

Hours Fixed Term - Part Time 6months

22.5hours -30hours per week

(0.6 or 0.8 EFT) negotiable.

Remuneration and Salary

Packaging

$84,500 per annum pro rata plus superannuation

Salary packaging available as Not for profit organisation as per

Charity, Aged Care and Disability Services - $15,900 + $2,650

(Meal Entertainment) = $18,550

Tenure Fixed Term – 6months will potential for an ongoing role.

General Employment with Very Special Kids will be subject to a satisfactory

Police Check, a Working with Children Check and evidence of up-to-

date COVID vaccination.

Privacy Statement: Personal Information may be collected and stored for the purpose

of recruitment and selection. The information will only be used and disclosed for the

primary purpose of its collection. Some exceptions exist. These may be obtained from

the Privacy Officer.

Approvals:

Created by: IT Manager

Approved by: General Manager Business & Finance

Date of Last update: 19/10/2026