IT Support Analyst

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

At Diabeter, part of MiniMed, we work every day on better care for people with diabetes. Our digital applications are indispensable for healthcare providers in hospitals and practices. As an IT Application Analyst, you ensure those applications keep running smoothly – so healthcare professionals can focus entirely on their patients.

What will you do?

• You manage and resolve IT support tickets via our support portal, within the agreed SLAs
• You are the first point of contact for users in the Netherlands and abroad – in both Dutch and English
• You coordinate technical issues with IT teams and vendors and keep users clearly informed
• You produce reports for management and identify trends
• You write user-friendly documentation and coordinate its translation for international customers
• You support the onboarding of new customers and contribute ideas for improving our service delivery

What do you bring?

• A bachelor's degree and 2 years of experience in a similar role, preferably in healthcare
• Experience with ITIL processes and application management
• Excellent Dutch (native level) and good English skills
• You are customer-oriented, well-organized and a strong communicator
• Experience with project management is an advantage
• You enjoy working in an international, hybrid environment

What do we offer?

• A meaningful role in diabetes care, within a committed team
• Hybrid working
• Room for development and training
• An international working environment

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.