IT Support Analyst
# IT Support Analyst **Focal Search Pte Ltd** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[IT-Support-Analyst]` `[Technical-Support-Specialist]` `[IT-Support-Specialist]` `[Service-Desk-Analyst]` `[IT-Support-Technician]` `[Support-Analyst]` `[IT-Support-Associate]` `[Systems-Support-Analyst]` `[Technical-Support-Analyst]` `[System-Support-Analyst]` --- ### About the Role Job Details: - Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement). - To aid in this process, hold onto and expand your knowledge and abilities. - Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them. - Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure the company gets the best deal possible. - Oversee the lifecycle of IT assets from acquisition to disposal. - Exchange knowledge to benefit fellow team members and clients. - Write educational content for the self-service portal. - Assisting with IT systems and infrastructure - Constant communication with staff members at all organisational levels, including those based on ships, in distant offices, and worldwide office workers. Qualifications: - Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support - Excellent communication skills in both written and spoken English - Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint - Strong customer focus - identifies needs and finds solutions to meet them - Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls - Experience with IT asset management and automation tools such as Desktop Central - Audio-Video/Video Conferencing support - Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL - Project Management running small-scale projects from inception to completion using good project management practices Originally posted on Himalayas
- IT-Support-Analyst
- Technical-Support-Specialist
- IT-Support-Specialist
- Service-Desk-Analyst
- IT-Support-Technician
- Support-Analyst
- IT-Support-Associate
- Systems-Support-Analyst
- Technical-Support-Analyst
- System-Support-Analyst
- IT-Systems-Analyst
- Systems-Analyst
- IT-Analyst
- Systems-Administrator
- Information-Systems-Analyst
- IT-Business-Systems-Analyst
- Computer-Systems-Analyst
- IT-Systems-Analysis
Наблюдалась 2026-10-09, впервые 2026-10-09, найдена на 2 площадках, источник — Himalayas (JSON API).