IT Specialist

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on help desk support, network administration, AI automation, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.

Qualifications

• Bachelor's degree in computer science or
• 4+ years provided support in the form of Linux\Windows\Mac OS architecture
• Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)
• SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
• Understanding of system and application integration, as well automation engineering
• Able to work off hours for maintenance and projects
• Periodic travel to other offices to help support staff.

Key Resonsibilities Helpdesk & End-User Support

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Provide Tier 1–2 technical support for hardware, software, and SaaS applications

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Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals

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Support operating systems (Windows, macOS, Linux) and productivity tools

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Document issues, resolutions, and procedures in the ticketing system

Cloud & Systems Administration

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Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)

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Manage user access, permissions, and identity services (e.g., Google SSO, IAM)

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Assist with cloud-based backups, monitoring, and security best practices

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Ability to manage and utilize AI for automation.

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Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.

Networking

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Monitor network performance and resolve connectivity issues

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Assist with network security controls and access management

IT Asset Management

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Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)

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Maintain accurate asset inventory records and ensure compliance

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Coordinate device provisioning, replacements, and returns

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Support onboarding and offboarding processes

Security & Compliance

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Follow IT security policies and best practices

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Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)

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Support audits and compliance requirements as needed

PayJoy Principles

Finance for the next billion Ownership Break Through Walls Live Communication Transparency & Directness Focus on Scale Work-Life Balance Embrace Diversity Speed * Active Listening