IT Service Desk Technician I

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.

Please note that this position is HYBRID, requiring this person to work onsite at our Cottonwood Heights corporate office in Salt Lake City, UT three days a week

We're currently hiring for a Help Desk Technician I for our corporate offices in Salt Lake City, UT. In this position, you will provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment .

Essential Duties and Responsibilities:

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Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.

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Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.

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Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.

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Communicate effectively and concisely, both verbally and in writing.

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Identify and escalate issues requiring urgent attention or a higher level of knowledge.

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Identify common issues and report those issues to management.

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Ability to work in a team environment.

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Follow Help Desk practices and procedures.

Education and/or Experience:

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High School Diploma or GED with one year or more of Help Desk experience; or equivalent education

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A+ Certification is preferred

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Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite

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Demonstrated interpersonal skills and openness to new technologies

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Excellent analytical, interpersonal as well as verbal and written communication skills

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Ability to thrive in a fast paced, decentralized work environment

We pride ourselves on hiring top talent and provide the following benefits and more:

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Well defined career paths

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Qualify for Medical, Dental, and Vision benefits on Day 1

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Health Savings Account (HSA) or Flexible Spending (FSA)

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Company paid Life, AD&D, and Short & Long Term Disability

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401K with company match after 90 days of service

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Holiday pay and paid time off

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Extensive Wellness Program and various Employee Discount Programs

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Personal Health Advocate

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Free soda, coffee, and drinks all day every day and much more!

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.

Applications Deadline: Applications will be accepted until the position is filled.