IT Service Desk Specialist
# IT Service Desk Specialist **iHorizons** · Lebanon · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Service-Desk-Analyst]` `[IT-Support-Specialist]` `[Help-Desk-Technician]` `[IT-Service-Desk-Specialist]` `[Technical-Support-Specialist]` `[Service-Desk-Specialist]` `[IT-Help-Desk-Specialist]` `[Service-Desk-Technician]` `[Help-Desk-Specialist]` `[Service-Desk-Representative]` --- ### About the Role This is a full-time, fully remote Job. Key Responsibilities - Helpdesk & Incident Management: Provide Tier 1 and Tier 2 technical support to end-users, resolving hardware, software, and network issues in accordance with ITIL best practices. - System & Application Support: Administer, troubleshoot, and support internal business applications and core IT systems to ensure maximum uptime and user productivity. - Microsoft 365 Administration: Manage and support the M365 environment, including user provisioning, Teams, Exchange, SharePoint, and endpoint management. - Business Requirement Analysis: Collaborate with business stakeholders to gather, document, and analyze IT requirements. Translate business needs into technical specifications for system enhancements or new implementations. - Process Improvement: Identify recurring IT issues and work with the infrastructure team to implement permanent fixes (Problem Management). - Knowledge Management: Create and maintain technical documentation, standard operating procedures (SOPs), and user guides. Technical Requirements & Qualifications - Education: Bachelor’s degree in Information Technology, Computer Science is a must. - Experience: Minimum of 3+ years of proven experience in a helpdesk, service desk, or IT support role. - Certifications: - ITIL Foundation certification is mandatory. - Microsoft 365 Certification is required. - Languages: Fluent in both Arabic and English (excellent verbal and written communication skills are essential for supporting diverse users and documenting processes). Originally posted on Himalayas
- Service-Desk-Analyst
- IT-Support-Specialist
- Help-Desk-Technician
- IT-Service-Desk-Specialist
- Technical-Support-Specialist
- Service-Desk-Specialist
- IT-Help-Desk-Specialist
- Service-Desk-Technician
- Help-Desk-Specialist
- Service-Desk-Representative
Наблюдалась 2026-10-09, впервые 2026-10-09, источник — Himalayas (JSON API).