IT.Security Analyst

Job Description: Security Administrator / Analyst

Position Title: Security Administrator / Analyst

Department: Physical Security Department as part of ITSEC.

Location: Global Security Operations Center (GSOC), Hyderabad, India

Job Summary:

The GSOC Analyst is a critical member of the Global Security team, responsible for monitoring, triaging, investigating and responding to diverse security scenarios across all global locations. This role involves the implementation of function-based procedures with clear, actionable steps. The ideal candidate will possess a strong investigative skillset, a meticulous approach to data analysis, and the ability to act decisively under pressure.

Key Responsibilities:

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Incident Management & Response:

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Monitor and analyze incoming alerts from various systems, including access control, other alarms, and camera feeds.

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Triage, analyse, and data mine to quickly process large amounts of information from various sources (e.g., camera footage, access logs, incident reports) to identify patterns and threats.

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Conduct initial analysis & day-to-day duties for the other member to conduct detailed investigation whenever required as per the duties assigned.

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Execute procedures outlined for physical security incidents, emergency responses (e.g., fire, active threat), and breaches.

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Initiate immediate verification and containment steps, such as reviewing live camera feeds, checking access logs, and remotely locking doors.

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Escalate to GSOC and security management as per protocols.

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Ensure all incident details, root causes, and corrective actions are meticulously documented.

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Access Control & Badging:

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Manage procedures related to employee access, including outboarding, DNA (Do Not Allow Access) requests, and badge issuance for new hires, visitors, or replacements.

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Verify employee identities and coordinate with HR to ensure proper access levels are granted or revoked.

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Investigate and respond to unauthorized access attempts, lost/stolen badges, and tailgating incidents by reviewing camera footage and access logs.

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Monitoring & Maintenance:

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Conduct daily health checks of security systems, including cameras and sensors, and log any issues for resolution by facilities or technical support via ticketing mechanism.

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Respond to security incident calls and system-generated alerts for camera tampering, offline devices, or doors being forced open or left open for long.

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Conduct yearly access privilege reviews in coordination with HR and local management to ensure compliance and revoke unnecessary permissions.

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Escalation & Reporting:

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Follow predefined escalation paths, providing real-time alerts for critical incidents to the Security management and hourly summaries to local management during active events.

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Generate and submit post-incident reports to all relevant stakeholders.

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Prepare briefings for SOC management.

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Shift reporting and handover/relay for the incoming shift team member.

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MIS creation of incidents logged and resolved on a weekly/monthly basis.

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Collaborate with the man-guarding team and other departments (e.g., HR, IT) to ensure a coordinated response to all security incidents.

Skills & Qualifications:

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Must Have:

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Ability to maintain confidentiality.

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Ability to maintain high discipline, attention to detail and ethical standards.

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A problem-solving attitude.

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Ability to work as a team with other stakeholders as well as external security partners.

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Exceptional English language communication and documentation, with the ability to write clear, concise, and actionable reports.

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Willingness to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operations team.

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Minimum 2 years’ experience.

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Working experience in Security/IOT Technologies like: access control, CCTV/VMS, intrusion detection and/or alarm management platforms.

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Relevant Graduate Degree in Engineering (Bachelors’) or Equivalent.

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Preferably:

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Experienced in a security operations center (SOC) for the two positions.

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Certified as a PSP (‘Physical Security Professional’ by ASIS).

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Certified in compliance standards such as ISO 27001.

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Qualified as an investigator.

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Able to suggest improvements for effective implementation of procedures.

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Able to work independently.

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Able to work in a fast-paced environment.

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Able to handle multiple simultaneous incidents with a calm and decisive demeanor.