IT & OT Specialist
Starting with the “why” To maintain a clear, end-to-end picture of the IT ecosystem supporting production — knowing what components exist, how they connect, and who owns what — so that any issue is quickly understood, routed to the right person, and resolved without the plant being left waiting. Requirements Practical knowledge of IT/OT architecture and industrial network standards Experience in projects combining business systems (IT) with industrial automation (OT) Core responsibilities Understanding of the IT landscape of the Marki/Louisville production facility — network segments and addressing, inter-site tunnels, servers and their service dependencies, production systems and shop-floor devices — and the connections between those elements Troubleshoot and triage: reproduce the symptom, narrow it down to a layer and a component, and establish whether it is a network, host, application/database or machine-vendor problem Act as incident manager for anything that affects production — assess impact and priority, put a workaround in place where possible, and own the incident until it is closed Delegate each issue to the party accountable for the fix (internal team, network partner, system vendor, ISP), make sure they actually engage, and keep pressure on until it is resolved — then insist on root cause, not just recovery Keep stakeholders informed about the status of ongoing incidents — outage notices, progress updates, and all-clear confirmations Keep in touch with the Polish IT Operations team, ensuring the knowledge transfer and adherence to global company standards Provide day-to-day user support (computers, printers, conference equipment, etc.) for the factory Areas of responsibility Ecosystem Understanding & Troubleshooting Maintain an up-to-date map of the on-premise landscape — both in your own working knowledge and in documented form — covering sites, network segments, tunnels, servers, storage, production systems and shop-floor equipment, and the dependencies between them Narrow faults down hands-on — connectivity and link tests, device and host checks, log and monitoring review — narrowing faults down to the point where the responsible owner is clear and unambiguous Explain the fault and its cause in both directions: in plain terms to the plant and the business, in technical terms to the vendor/tech teams Incident Management & Delegation Own production-affecting incidents end to end: intake from the floor, impact and priority, workaround, delegation, resolution, closure and follow-up Ensure the right parties are engaged and remain so; escalate when response times slip or progress stalls, and decide when remote handling is no longer enough Run stakeholder communication throughout — outage notices, status updates, all-clear — and record what was changed and why Vendor & Partner Coordination Day-to-day operational counterpart for the network partner company, the US IT partner company, the production system vendor and the ISPs Define and commission their work, schedule it around production needs, and verify the outcome before closing the loop Provide and control partner access to infrastructure: privileged accounts, VPN and remote access, service accounts for firewalls and monitoring Push for monitoring and alerting coverage of production-critical components, and challenge the gaps that incidents reveal Operational Ownership of Production IT Availability of site LAN/Wi-Fi, inter-site VPN tunnels, remote desktop and terminal access, network shares and NAS, as experienced by the plants Access administration for production and on-premise resources: VPN groups and policy, remote desktop access, shares, production system and database accounts Shop-floor endpoints and peripherals: packstations, mobile scanners, kiosks, label and hall printers, production and DTP workstations, workflow PCs Operational documentation, checklists and inventory of production IT; maintenance windows agreed with the plants and the vendors What is not part of the responsibilities Fixing infrastructure faults at device level — configuration of firewalls, switches and access points is delivered by the network partner; this role diagnoses, delegates and verifies Designing the network architecture and selecting the target technology stack Development and maintenance of the production systems themselves (MES, Signa, DMS, Comarch) — these are vendor-owned products Administering Microsoft 365, Entra ID, Intune, Exchange Online and SaaS applications, including licences, user accounts and identity/security policies Leading commercial and contractual escalations with ISPs and vendors Managing budget, costs and vendor relations People management of the IT Operations team Repairing hardware physically and managing office supplies or facilities What else have we got others probably don't? Recognized by Forbes' as one of the most valuable e-commerce companies in Poland Ranked as “Digital Champion CEE” from 2021 to now on! You’ll own your craft. Here is where passion meets performance. We trust people to do what they do best. With 400+ teammates across the globe and creative hubs in Seattle and Warsaw, we thrive in a fast-paced environment where responsibility is shared, not nitpicked. We give clarity, space, and support - not endless oversight. You take the lead, drive results, and your autonomy is real. You’ll have room to epic grow. Displate never sleeps. New tech, partnerships, and collections (250+ and counting!) mean there’s always a next challenge. Try things. Test ideas. Push boundaries. Mistakes happen, but we learn fast and iterate faster. Hungry to succeed, to innovate, to do better every day? It's a match! The accountability you embrace here, the problems you solve, and the impact you make will define your career trajectory for years to come. You'll shape a community that cares. Building products people love is rewarding. Teaming up with people who care deeply about the community we serve keeps it truly unique. We share passion, grow professionally, and lean on each other’s expertise. Beyond fandom, we’re socially engaged and support charity work that helps people in need. Here, your work creates experiences that resonate, and your efforts contribute to something bigger than business. Perks? All on us! Creative space - Catch up with your colleagues and soak up the creative Displate vibes firsthand in our Warsaw office. Nothing beats in-person high fives! Health comes first - Stay vibrant with a private health plan and life insurance for you and your close ones. Get your reps in - Choose from two different sports cards, you fitness beast. Relax, we got it - 20 or 26 paid vacation days, whenever you need them. Own your time - Leave melting clocks to Salvador Dali. Work flexible hours and balance your schedule your way. Reading types - Our office library is here to get you inspired. Let us know what we should get next. Team players - Forget webcams, your team looks best over a nice meal! Go ahead and plan a night out; it’s Displate’s treat. Putting 'art' in 'party' - Displate Birthdays, charity events, Halloween, Black Friday... There’s so much to celebrate together! In for a chill? Each year, we pick a new beautiful spot and slow down for a day or two. Let your fandom shine! Apply now! Świadczenia dodatkowe: Darmowy parking Elastyczne godziny pracy Imprezy firmowe Pakiety i karty sportowe Program poleceń pracowniczych Prywatna opieka medyczna Ubezpieczenie na życie Zniżki pracownicze Miejsce pracy: Stacjonarna
Наблюдалась 2026-09-15, впервые 2026-09-04, источник — Indeed.