IT Operations Support Engineer
# IT Operations Support Engineer **Opus IT Services Pte Ltd** · Beach Rd · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role IT Operations Support Engineer Location: Beach Road Working Hours: Monday to Friday, 9:00 AM – 6:00 PM Employment Type: 1-Year Renewable Contract Minimum Qualification: Local Polytechnic Diploma Job Summary We are looking for an IT Operations Support Engineer to provide operational support across Active Directory, endpoint devices, AWS-related coordination and office network equipment. The role focuses on day-to-day IT operations, troubleshooting and coordination with internal teams and external vendors to ensure smooth and reliable IT services across the organisation. Note: AWS support is primarily coordination and operational support. Candidates are required to have basic knowledge of AWS but do not need to be highly hands-on with AWS administration. Key Requirements Experience supporting Microsoft Active Directory (AD) environments. Experience supporting mobile and tablet devices, including Mac, iPhone and Android. Basic knowledge of office network equipment and network maintenance support. Basic knowledge of AWS operational and infrastructure services. Strong troubleshooting, communication and coordination skills. Key Responsibilities 1. Active Directory Operations Perform user account creation, modification, disablement and deletion. Support security group creation, modification, review and decommissioning. Process user access requests and permission changes. Investigate and resolve AD-related incidents and service requests. Support onboarding activities for new Active Directory environments, domains or forests. Coordinate with infrastructure and security teams for AD-related changes. Maintain and update AD operational procedures and documentation. 2. AWS Operations Support Coordinate patch management activities for AWS-hosted systems. Track and follow up on patch deployment schedules and maintenance windows. Handle AWS-related operational enquiries and service requests. Coordinate with application owners, infrastructure teams and vendors to ensure timely patch execution. Support incident escalation and communication for AWS operational issues. Maintain operational records and reports. 3. Device Configuration & Endpoint Support Support the configuration and deployment of Mac devices. Configure and support corporate iPhone and Android devices. Support enrolment and management of MDM/endpoint management platforms. Troubleshoot device configuration issues and user enquiries. Support policy deployment, application installation and security configuration. Provide device lifecycle support, including provisioning, replacement and decommissioning. 4. Office Network Equipment Maintenance Support Support the maintenance and operational coordination of office network equipment, including routers, switches, wireless access points, firewalls and related network appliances. Coordinate with vendors, carriers and internal infrastructure teams for hardware maintenance, replacement, firmware updates and incident resolution. Track maintenance schedules, support contract status, warranty coverage and renewal requirements. Assist with troubleshooting office network connectivity issues and escalate to the appropriate teams when required. Maintain inventory records, configuration documentation and network diagrams. Support planned changes and maintenance activities, including maintenance windows and user communications. Service Expectations Incident Response: Provide timely acknowledgement, troubleshooting and resolution support. Documentation: Maintain accurate operational procedures, records and documentation. Communication: Provide regular updates on tickets and ongoing activities. Compliance: Follow company security, IT and operational policies. Network Equipment Support: Ensure proper coordination of maintenance activities, incident escalation, contract tracking and documentation. Requirements Local Polytechnic Diploma in IT or a related discipline. Relevant experience in IT operations or infrastructure support. Hands-on experience supporting Microsoft Active Directory. Experience supporting MacOS, iOS and Android devices in an enterprise environment. Basic understanding of AWS operational and infrastructure services. Basic knowledge of network equipment such as routers, switches, wireless access points and firewalls. Strong troubleshooting and problem-solving skills. Good communication and coordination skills. Able to work independently and coordinate effectively with internal teams, vendors and service providers. Pay: $4,000.00 - $4,500.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-15, источник — Indeed.