IT Operations Manager – Application Support
IT Operations Manager – Application Support Location: Jakarta, Indonesia Experience: 12–18+ years Industry: Telecom Function: IT Operations / Application Support / Managed Services Job Summary We are looking for an experienced IT Operations Manager with strong expertise in Telecom Application Support and Managed Services . The role will be responsible for managing end-to-end application operations, ensuring service availability, stability, performance, SLA compliance, incident management, problem management, and continual service improvement across a large telecom application landscape. The ideal candidate should have strong experience managing application support teams in a telecom environment , working with business stakeholders, vendors, and offshore/onsite support teams. Key Responsibilities Lead day-to-day application support and IT operations for business-critical telecom applications. Manage application support teams across onsite and offshore locations. Ensure adherence to SLA, KPI, OLA , and contractual service commitments. Lead Major Incident Management and ensure timely service restoration. Drive RCA, Problem Management, and corrective/preventive actions . Monitor application availability, performance, batch processing, interfaces, and production environments. Manage application incidents, service requests, problems, and changes. Establish and maintain operational governance and service review mechanisms. Work closely with business stakeholders to understand operational requirements and service expectations. Manage and govern application support vendors and managed service partners. Drive continuous improvement, automation, monitoring, and operational efficiency. Prepare operational reports, dashboards, and management updates. Identify recurring issues and implement measures to improve service stability and reduce MTTR. Ensure application support processes follow ITIL and service management best practices . Mandatory Skills & Experience Telecom industry experience is mandatory. Strong Application Support experience. Strong IT Operations / Service Management experience. Experience working in a Managed Services environment. Experience supporting large-scale, business-critical applications. Strong experience in Major Incident Management, Problem Management, Change Management, and RCA . Strong understanding of SLA, KPI, OLA, and service governance. Experience managing onsite and offshore application support teams. Strong vendor and stakeholder management skills. ITIL / Service Management knowledge. Important Candidate Requirement This is an Application Support-focused IT Operations role. Candidates with primarily Infrastructure, Network, Cloud, Data Center, Server, or Infrastructure Operations backgrounds will not be considered unless they also have significant hands-on experience in Telecom Application Support and Managed Services . Qualifications Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline. ITIL certification is preferred. PMP, PRINCE2, Agile, or other Service Management certifications are advantageous. Experience 12–18+ years of overall IT experience. Minimum 5 years in IT Operations / Application Support leadership. Strong experience in Telecom application environments. Experience managing large application support teams and complex managed services engagements. Key Success Metrics SLA Compliance Application Availability MTTR Reduction Reduction in Major Incidents Customer Satisfaction Vendor Performance Operational Efficiency Continuous Service Improvement How to Apply Interested candidates can share their updated CV at: maheshg@arbeitconsultancy.com Subject: IT Operations Manager – Application Support – Jakarta Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-08-28, источник — Indeed.