IT Manager - Infrastructure and Support

Description:

The IT Manager will be responsible for managing our IT infrastructure, developing and implementing technology strategies, and ensuring the smooth operation of our IT systems. They will play a crucial role in aligning technology solutions with business objectives, managing IT projects, and supporting the needs of the organization. This position requires a strong technical background, excellent leadership skills, and the ability to effectively collaborate with cross-functional teams.

Qualifications:

• Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience. Additional certifications (e.g., ITIL, PMP) are a plus.
• 8 or more years of progressive IT, managing and supporting IT systems and infrastructure. 3 or more years of management responsibilities preferred.
• In-depth knowledge of IT infrastructure, systems administration, network architecture, and cybersecurity principles.
• Experience in managing IT projects and leading cross-functional teams.
• Familiarity with IT governance frameworks, compliance requirements, and data privacy regulations.
• Strong problem-solving and analytical skills, with the ability to assess complex IT challenges and develop effective solutions.
• Excellent leadership and communication skills, with the ability to collaborate with stakeholders at all levels of the organization.

Requirements:

IT Infrastructure Management:

• Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, storage systems, and hardware/software assets.
• Ensure the availability, security, and reliability of IT systems and infrastructure, implementing appropriate measures to protect against data breaches and cybersecurity threats.
• Monitor system performance, troubleshoot issues, and implement necessary upgrades or improvements to optimize IT operations.

Project Management:

• Lead and manage IT projects, ensuring successful planning, execution, and delivery within specified timelines and budget constraints.
• Define project scopes, objectives, and deliverables, and allocate resources accordingly.
• Monitor project progress, identify and mitigate risks, and effectively communicate project updates to stakeholders.

IT Support and Troubleshooting:

• Act as a mentor and part of the escalation path to help team members provide assistance to end-users, addressing hardware, software, and network-related issues.
• Develop and implement IT support processes, including help desk procedures and service level agreements (SLAs).
• Collaborate with internal teams and external vendors to address technical challenges and optimize IT service delivery.

Team Leadership and Development:

• Lead and manage the IT Support team, providing guidance, mentoring, and professional development opportunities.
• Foster a collaborative and inclusive work environment that encourages knowledge sharing, innovation, and continuous learning.
• Promote a customer-centric approach, ensuring IT services meet the needs and expectations of internal stakeholders.