IT Manager

JOB DESCRIPTION

IT MANAGER

Department: Information Technology

Reports To: General Manager / Executive Management

Employment Status: Full-Time

Work Location: Head Office and Store Branches

I. JOB SUMMARY

The IT Manager is responsible for planning, implementing, managing, and maintaining the company’s information technology systems, infrastructure, and digital resources to ensure efficient, secure, and reliable business operations. The position oversees IT support services, network infrastructure, hardware and software systems, cybersecurity, data management, and technology projects across the head office and restaurant branches.

The IT Manager ensures that all IT systems, including point-of-sale (POS) systems, internet connectivity, computer equipment, and business applications, operate effectively and support the company’s operational and business objectives.

II. DUTIES AND RESPONSIBILITIES

A. IT Infrastructure and Systems Management

1. Manage and maintain the company’s IT infrastructure, including servers, computers, printers, network devices, internet connections, and communication systems.
2. Ensure the proper operation and maintenance of POS systems and other restaurant-related IT applications.
3. Monitor system performance and implement preventive maintenance to minimize downtime and operational disruptions.
4. Coordinate the installation, configuration, upgrading, and troubleshooting of IT equipment and software.
5. Ensure reliable connectivity and system availability at the head office and all store branches.

B. IT Operations and Technical Support

1. Supervise IT personnel and ensure timely resolution of technical issues reported by employees and store operations.
2. Provide technical assistance to head office departments and restaurant branches.
3. Establish procedures for reporting, prioritizing, tracking, and resolving IT-related concerns.
4. Coordinate with external IT service providers, contractors, and vendors for technical support, repairs, and system upgrades.
5. Conduct regular inspections and assessments of IT equipment to ensure functionality and reliability.

C. Information Security and Data Management

1. Develop and implement IT security policies, procedures, and access controls to protect company information and systems.
2. Monitor and mitigate cybersecurity risks, unauthorized access, malware, and other potential security threats.
3. Ensure regular data backups and establish disaster recovery and business continuity procedures.
4. Manage user accounts, passwords, system permissions, and access privileges.
5. Ensure the confidentiality and proper handling of company data in accordance with applicable data privacy requirements, including the Philippine Data Privacy Act of 2012.

D. IT Planning and Project Management

1. Develop and recommend IT strategies, annual budgets, and technology improvement plans aligned with company objectives.
2. Evaluate and recommend suitable hardware, software, systems, and technology solutions.
3. Lead IT-related projects, including new store openings, system installations, network deployment, and technology upgrades.
4. Assess existing systems and identify opportunities to improve operational efficiency through automation and digitalization.
5. Ensure that IT projects are completed within approved budgets, timelines, and specifications.

E. Vendor and Asset Management

1. Manage relationships with IT vendors, internet service providers, software suppliers, and technical service contractors.
2. Monitor service agreements, warranties, maintenance contracts, and vendor performance.
3. Maintain an updated inventory of company IT equipment, software licenses, and related assets.
4. Ensure the proper issuance, use, maintenance, and accountability of IT assets assigned to employees and branches.
5. Recommend the repair, replacement, or disposal of obsolete and nonfunctional IT equipment in accordance with company policies.

F. Policy Development and Compliance

1. Develop, implement, and regularly review IT policies, standards, and operating procedures.
2. Ensure compliance with company policies, information security requirements, software licensing conditions, and applicable laws and regulations.
3. Conduct periodic IT audits and risk assessments to identify system vulnerabilities and control deficiencies.
4. Prepare regular reports on IT performance, system incidents, project progress, budget utilization, and other relevant matters.
5. Perform other related duties and responsibilities as may be assigned by Management.

III. QUALIFICATIONS

1. Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
2. At least five (5) years of relevant IT experience, preferably with supervisory or managerial experience.
3. Experience in IT infrastructure management, network administration, cybersecurity, system implementation, and technical support.
4. Experience managing POS systems, multi-branch IT operations, or restaurant systems is an advantage.
5. Strong knowledge of computer hardware, operating systems, networking, databases, cloud services, and information security.
6. Proven ability to manage IT projects, budgets, vendors, and technical personnel.
7. Strong analytical, troubleshooting, organizational, and problem-solving skills.
8. Excellent communication, leadership, and interpersonal skills.
9. Ability to travel to company branches as required.
10. Willingness to work beyond regular hours when necessary to address critical system failures or business emergencies.

IV. KEY PERFORMANCE INDICATORS (KPIs)

The IT Manager’s performance shall be evaluated based on the following:

1. System Availability: Reliability and uptime of critical IT systems, networks, and POS systems.
2. Incident Resolution: Timeliness and effectiveness in resolving technical issues.
3. IT Security: Effectiveness of security controls and prevention of unauthorized access or data loss.
4. Data Backup and Recovery: Compliance with backup schedules and successful recovery testing.
5. Project Delivery: Completion of IT projects within approved timelines and budgets.
6. IT Budget Management: Efficient utilization of the approved IT budget.
7. Asset Accountability: Accuracy of IT asset records and proper equipment maintenance.
8. Internal Customer Satisfaction: Quality and responsiveness of IT support provided to employees and store branches.
9. Preventive Maintenance: Compliance with established maintenance schedules.
10. Policy Compliance: Adherence to company IT policies, procedures, and applicable regulatory requirements.

V. AUTHORITY AND ACCOUNTABILITY

The IT Manager is authorized to recommend IT purchases, system upgrades, security measures, vendor engagements, and operational improvements, subject to the company’s approval and procurement procedures.

Pay: Php50,000.00 - Php55,000.00 per month

Benefits:

• Health insurance
• Promotion to permanent employee
• Work from home

Work Location: In person