IT Lead

The IT Lead will lead and develop the IT function across our telecoms and energy business, ensuring reliable services, secure systems and effective technology investment.

Leading an established team and external providers, the successful candidate will set direction, agree priorities and ensure clear ownership and accountability. They will oversee daily operations and business improvements, with delivery undertaken by the relevant team members and specialist partners.

KEY TASKS AND RESPONSIBILITIES

Leadership and planning

• Lead and support the IT team, building on existing expertise and encouraging collaboration.
• Establish clear responsibilities, objectives and decision-making arrangements.
• Manage priorities, resources and workloads across operational services and projects.
• Maintain an IT roadmap aligned with business needs.
• Manage budgets, contracts, licensing and supplier performance.
• Advise senior management on IT performance, investment and risk.

IT services and business systems

• Manage the delivery of reliable IT services through the team and external providers.
• Ensure effective support, maintenance, access management and business continuity arrangements.
• Oversee business-critical applications, including the existing field and project management system.
• Ensure significant incidents and service issues are resolved and improvements followed through.

Salesforce and field technology

• Provide management oversight of Salesforce and its planned development, including the transition from the existing system.
• Ensure agreed business system changes have clear ownership, appropriate resources and achievable delivery plans.
• Oversee the provision and support of suitable technology for field teams through internal expertise and external providers.
• Monitor service and project outcomes, addressing significant risks and escalations.

Security and assurance

• Manage IT security and technology risks in line with company and Group standards.
• Ensure appropriate security controls, recovery arrangements and incident response processes are maintained and tested.
• Oversee IT contributions to relevant certifications, audits and client security requirements.
• Ensure risks and improvement actions have clear owners and are tracked to completion.
• Manage the retrieval of information for subject access requests (SARs), ensuring relevant data is gathered securely and passed to the Data protection Officer for review and response.

SKILLS AND EXPERIENCE

Essential experience and capabilities

• 7+ years of proven experience managing an IT team, function or substantial IT service.
• Demonstrated responsibility for service performance, people management, suppliers and budgets.
• Experience overseeing business system implementations or significant technology change.
• Broad understanding of infrastructure, cloud services, business applications and cyber security.
• Ability to establish clear ownership, delegate effectively and hold delivery teams and suppliers accountable.
• Strong judgement, prioritisation and communication skills.
• Evidence of delivering measurable improvements in IT services and business outcomes.

· Have worked in an ISO 27001 organisation and be aware of the requirements for ISO 27001. Support ISO42001 and SOC2 applications for 2027/2028

• Accountable to the Group Technology Director for enterprise security and IT Security standards.
• Clear communication skills, with the ability to explain technical issues in simple terms.

Desirable experience

• Experience in telecoms, utilities, engineering or another business with field operations.
• Familiarity with Salesforce, Microsoft 365 and outsourced IT service arrangements.
• Experience supporting security certifications or business assurance programmes.
• Relevant technical, management or project qualifications.

Measures of success

• Clear responsibilities and effective working arrangements across the IT function.
• Reliable services, responsive support and well-managed suppliers.
• An agreed IT roadmap, controlled expenditure and visible management of risk.
• Business system improvements delivered against approved plans.
• Effective security controls and tested recovery arrangements.

TERMS AND CONDITIONS

Working Conditions

Details

Department

IT

Reports to

Head of Business Infrastructure & Services

Hours of Work

37.5

Rate of Pay

TBC

Work Location

Ballycoolin Interim, moving to Naas, Co Kildare

Holiday Entitlements

XX

Benefits

Death in service benefit, company contribution pension scheme

DIVERSITY STATEMENT Obelisk is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation. Obelisk welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

SUSTAINABILTY We commit to being a responsible business for all our stakeholders, upholding the Ten Principles of the UN Global Compact in the areas of human rights, labor, environment and anti-corruption. These responsibilities form the foundation of all our sustainability practices and may not be offset by good works elsewhere.

GDPR GDPR Statement By submitting your application, you consent to the processing of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679. Your information will be used solely for recruitment purposes and will be stored securely and confidentially. You have the right to access, rectify, or erase your data at any time. For more information on how we handle your data, please refer to our privacy policy.

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Work Location: In person